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Chapter 17

Chapter 17. Enhancing Personal Productivity and Managing Stress. Improving Work Habits and Time Management. Develop a mission, goals, and a strong work ethic. Clean up your work area and sort out your tasks. Prepare a to-do list and assign priorities.

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Chapter 17

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  1. Chapter 17 Enhancing Personal Productivity and Managing Stress

  2. Improving Work Habits and Time Management • Develop a mission, goals, and a strong work ethic. • Clean up your work area and sort out your tasks. • Prepare a to-do list and assign priorities. • Streamline your work (minimize low-value work; do work that adds value). • Work at a steady, rapid pace.

  3. Improving Work Habits and Time Management, continued • Minimize time wasters and interruptions. • Concentrate on one task at a time (multitasking is best for routine tasks). • Concentrate on high-output tasks. • Do creative and routine tasks at the same time.

  4. Improving Work Habits and Time Management, continued • Stay in control of paperwork, e-mail, and voice mail. • Make effective use of office technology (wisely invest time saved). • Practice the mental state of peak performance (be in the zone). • Take naps or meditate.

  5. Improving Work Habits and Time Management, continued. • Work smarter, not harder • Plan carefully, and be imaginative • Use technology that fosters collaboration. • Build flexibility into your system • Allow some slack for dealing with unanticipated opportunities. • Allow time for rest and relaxation.

  6. Reducing and Controlling Procrastination • Break task down into smaller units. • Make a commitment to others. • Reward self for achieving milestones. • Calculate the cost of procrastination. • Post encouraging notes (“Just do it.”). • Counterattack (force yourself). • Post progress chart in your work area.

  7. A Variety of Stress Symptoms • Physiological (increased heart rate, blood pressure, breathing rate; weakened immune system). • Emotional (anxiety, tension, depression, discouragement, boredom, fatigue). • Behavioral (nervous habits; decreased job performance due to forgetfulness and errors in concentration, judgment).

  8. Stress and Job Performance • Hindrance stressors have negative effect on motivation and performance. • Challenge stressors have positive direct effect on motivation and performance. (The right amount of stress keeps us mentally and physically alert.) • Your perception determines if something is a hindrance or challenge stressor.

  9. Individual Factors Contributing to Stress and Burnout • Type A personality (hostile, aggressive, impatient, and cynical; often leads to cardiac disease) • External locus of control (blames fate) • High expectations may lead to burnout (person might not receive all the excitement and rewards he or she desires)

  10. Organizational Conditions for Stress and Burnout • Work overload • Information overload leading to attention deficit trait • Extreme conflict and politics • High job demands, low control • Interaction with nasty customers • Work-family conflict

  11. Methods for Control and Reduction of Stress • Get social support. • Improve your work habits. • Develop positive self-talk. • Hug the right people. • Demand less than perfection from yourself. • Do not neglect life outside of work.

  12. Symptom Management of Stress • Make frequent use of relaxation techniques including meditation. • Get appropriate physical exercise (helps dissipate tension and prevent stress disorders). • Try to cure the hurry sickness (relax and enjoy the moment for its own sake).

  13. Steps in Freeze-Frame Technique • Freeze-frame the stressful feeling. • Shift focus away from mind or heart. • Recall a positive fun feeling, and visualize it again. • Ask heart what would be a more efficient response to situation. • Listen to what your heart says.

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