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Asian Online Statistics: a pilot project Cathie Jilovsky

CAVAL's Online Statistical Benchmarking Services in collaboration with CAUL Online Statistics is conducting a pilot project for Asian academic libraries. The project aims to gather, store, analyze, and provide access to data for better business decisions, improved library visibility, and increased user satisfaction. The project has made progress in data collection and entry, with participating libraries from Hong Kong, Malaysia, Singapore, and Thailand. The pilot project is evaluating the benefits and challenges faced and will consider future directions.

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Asian Online Statistics: a pilot project Cathie Jilovsky

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  1. Asian Online Statistics: a pilot project Cathie Jilovsky

  2. Outline • CAVAL’s online statistical benchmarking services • CAUL Online Statistics • Asian Academic Libraries online statistics pilot project • background • description • progress report • evaluation

  3. Online Statistical Benchmarking • online statistical benchmarking service developed by CAVAL • gather, store, analyse & provide access to data • data about users, operations, personnel, services, collections & user populations • for better business & service decisions, improve library visibility, increase user satisfaction

  4. CAUL Statistics • The Australian & New Zealand Academic Library (CAUL) Statistics • CAUL = Council of Australian University Librarians • CONZUL = Council of New Zealand University Librarians http://www.caul.edu.au/stats/

  5. CAUL Online Statistics http://statistics.caul.edu.au

  6. Asian Online Statistics • sponsored by the iGroup (Asia) • pilot project objectives • development & provision of an online statistical website • implementation of sophisticated functionality • improvements to the collection processes for the individual libraries • provision of a sustainable online statistical service for the iGroup & Asian member libraries

  7. Implementation process 2006 • introductory workshops in Hong Kong, Malaysia, Singapore & Thailand • initial site development by CAVAL • 35 data elements & data definitions agreed • pilot data entry • Phase 1 agreed – collect data for 2005 & 2006

  8. Implementation process 2007 • 2nd set of workshops • details of site functionality • understanding the data definitions • August 2007 - data entry commenced • 8 Thai libraries & 4 Malaysian libraries • CAVAL providing help desk & assistance as required

  9. Implementation process 2008 • 8 Hong Kong Libraries joined • 2 Singapore libraries joined • Phase 2 commenced – collection of 2007 data • validated data began to be available for online benchmarking • evaluation of pilot & consideration of future directions

  10. Pilot benefits (1) • local benefits • tracking each library over time • developing staff expertise • institutional benefits • showing the contributions of the library • national benefits • comparing with other institutions • gaining national overview of library services

  11. Pilot benefits (2) • regional benefits • comparing with similar libraries in other countries • learning from the differences • global benefits • greater understanding of the role of libraries • an opportunity to be involved & contribute to this regional development

  12. 22 Participating Libraries • Hong Kong – 8 university libraries • Malaysia – 4 university libraries • Singapore – 2 university libraries • Thailand – 8 university libraries

  13. Asian Statistics site http://statsasia.caval.edu.au

  14. Functionality • compare institutional data • calculate ratios • display summary statistics • produce graphs • download data • input data module

  15. Institutional Data example

  16. Data by country example

  17. Ranked List example

  18. Graphs example

  19. Input Data example

  20. Help example

  21. Data elements • Library Organisation • Library Staff • Library Services • Information Resources • Library Expenditure • Institutional Population

  22. Asian Statistics pilot - challenges • cultural & language differences • physically located across a wide geographic area • practical issues • different currencies • different financial & academic years • varying technical backgrounds • varying local infrastructure support • little tradition of sharing data • lack of familiarity with practicalities

  23. Evaluation Process • usability of the site • clear & consistent definitions • individual feedback from participants • benchmarking possibilities • resolving issues – data differences • can’t compare apples with oranges

  24. What next? • Peer Libraries • Asian Libraries • CAUL Libraries • ARL Libraries • Global Libraries • Compare like with like …

  25. Questions?

  26. CAVALLinking Leading Libraries Cathie Jilovsky Email: cathie.jilovsky@caval.edu.au Web: http://www.caval.edu.au Online Statistics http://statistics.caul.edu.au http://statsasia.caval.edu.au

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