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This chapter explores the benefits and pitfalls of planning, guiding you through setting SMART goals, developing action plans, and maintaining flexibility in decision-making. Learn about strategic and tactical plans, rational decision-making steps, group decision-making, conflict resolution techniques, and electronic brainstorming.
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Chapter 4 Managing Effectively 4th Edition Chuck Williams Planning and Decision Making
Benefits and Pitfalls of Planning Pitfalls of Planning Benefits of Planning 1.1
Setting Goals S.M.A.R.T. Goals: Commitment to Goals: 2.1
Developing Effective Action Plans An Action Plan Lists… Tracking Progress Proximal Goals: Distal Goals: Performance Feedback: 2.3
Maintaining Flexibility Option-Based Planning Learning-Based Planning 2.5
Starting at the Top Strategic Plans Vision Mission 3.1
Bending in the Middle Tactical Plans ManagementbyObjectives 3.2
Finishing at the Bottom Single-Use Plans Standing Plans Budgets Operational Plans: Types of Operational Plans: 3.3
Step 1: Define the Problem:Step 2: Identify Decision Criteria:Step 3: Weight Decision Criteria:Step 4: Generate Alternative Courses of Action:Step 5: Evaluate Alternative Courses of Action:Step 6: Compute the Optimal Decision: Steps to Rational Decision Making 4.1
Limits to Rational Decision Making • Bounded Rationality • Maximize • Satisfice 4.7
Group Decision Making Disadvantages Advantages 5.1
Structured Conflict Devil’s Advocacy Dialectical Inquiry C-Type Conflict A-Type Conflict 5.2
Nominal Group Technique Delphi Technique 5.3
Stepladder Technique Exhibit 4.10 Step 3 Step 2 Step 1 5.5 Adapted From Exhibit 5.13
Electronic Brainstorming Four Rules of Brainstorming Disadvantages of Electronic Brainstorming Advantages of Electronic Brainstorming 5.6