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1 Operational Excellence 2 Understanding the platform 3 Creating baselines 4 Measuring change

Today’s Agenda. Welcome. Microsoft Services helps businesses around the world maximize their investment in Microsoft products and technologies. 1 Operational Excellence 2 Understanding the platform 3 Creating baselines 4 Measuring change 5 Quick win tips. Operational Excellence.

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1 Operational Excellence 2 Understanding the platform 3 Creating baselines 4 Measuring change

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  1. Today’s Agenda Welcome. Microsoft Services helps businesses around the world maximize their investment in Microsoft products and technologies. 1 Operational Excellence 2 Understanding the platform 3 Creating baselines 4 Measuring change 5 Quick win tips

  2. Operational Excellence Become pro-active Review the status of monitoring and maintenance jobs Identify performance trends during the application lifecycle Increasing a teams’ skill level translates in a higher service level Tip! Microsoft Premier Services offers various workshops to help increase the knowledge of your operational team.

  3. Understanding the platform Validates all business logic configured in the system Manages all metadata Manages data storage (CRUD) It is the only supported write access into the CRM databases

  4. Understanding the platform Dynamics CRM ensures scale out support by firstly dividing functionality up into different server roles, secondly by allowing multiple instance of a server role to be part of the architecture. NLB Custom Apps CPU &Memory CRM Front End Server CRM Front End Server CRM Back End Server CPU, Memory & IO SQL Server

  5. Understanding the platform Sizing matters Using the highly scalable Dynamics CRM server role architecture and the plethora of scalability options available in SQL Server, you have many options to scale your infrastructure to meet demand. To size a deployment for Microsoft CRM, there are some rules of thumb but the most effective way to determine the resources needed to handle the projected workload is to setup load testing. Added benefit of load and stress testing is the identification of performance bottlenecks prior to deployment. Dedication of resources Improving efficiency using virtualization and consolidation techniques is great, but you will need to monitor how resources are shared.

  6. Creating baselines Finding bottlenecks Before optimizing performance, we need to know what bottlenecks exist in the CRM deployment. Performance Monitor The performance monitor (perfmon.exe) is an excellent tool to start with. It allows for monitoring performance counters on a Microsoft Windows machine. SQL Tracing With SQL Server as the heart of the Dynamics CRM architecture, performance here is key. SQL Server allows for the creation of traces that will trace information about long running queries and blocking issues.

  7. Creating baselines Vital Signs CPU (utilization average < 70%) Disk (latency per read < 12 ms) Network (utilization average < 70%) Memory (fit for purpose) SQL Tracing Long Running Queries (Duration > 250ms) Blocking (Blocking requests per hour) Buffer Manager Sort Warnings Tip! The CRM Performance Review delivered by Microsoft Premier Services can help you baseline your environment.

  8. Measuring Change Over time, factors impacting performance might change. Throughout the lifecycle of a Dynamics CRM solution, different factors will play their part in the impact they have on performance. During development After releasing changes After changes to the infrastructure When integrated systems change their workload to CRM During production Tip! The CRM Performance Toolkit is free to download.

  9. Quick win tips Follow CRM customization best practices (Published on MSDN) Review the Microsoft Dynamics CRM whitepapers for tips and tricks (Optimizing and Maintaining Microsoft Dynamics CRM) Limit the amount of data returned in code (don’t return all columns and/or all rows if you only need a subset) Try to avoid expensive synchronous calls, develop them as a-synchronous where possible Use NoLock hints in SQL based reports Review your SQL Server maintenance, consider automation using jobs

  10. Thank You! Stick Around for Q&A

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