SGCC Peer Connect: Consumer Resistance to Smart Grid Roll-out

1. SGCC Peer Connect: Consumer Resistance to Smart Grid Roll-out August 29, 2012

2. Today’s Presenters Marcus Beal Sr. Project Manager Pepco Holdings Inc. Charley Plowman Manager Distribution Services OGE Electric Services

3. Housekeeping • You will receive a copy of the slides • To the email you used to register • You will also receive a summary of the webinar • You can ask questions as we go along • Simply type into the question box, as we will explain or raise questions during the Q&A • We will answer all the questions submitted • If we are unable to get to all the questions, they will be included in the summary

4. Questions & Audio If this is what you see – Click on the orange arrow to expand your dashboard. In order to ask questions over the phone, please log in with your Audio Pin. Click on the + sign to open up the questions box. Use the Questions box at any time to type questions. We will answer questions during a Q&A near the end of the call. Yes, you will receive the slides after the webinar.

5. Agenda • SGCC’s Stop Smart Meters Response Campaign: • SGCC’s Mythbusting Materials • Utility Customer Experiences • Pepco Holdings Inc. • Oklahoma Gas & Electric • Takeaways & Questions • SGCC’s Response Campaign & Education Components moving forward • Questions & Answer Session

6. Stop Smart Meters Response Started in 2011 as pressure from anti smart meter groups increased Jerry Day video has over 1.6 million views Separating the Facts from the Fiction about Smart Meters gaining traction Mythbusting fact sheet released to member groups and public

7. Stop Smart Meters Response

8. Speaker

9. Advanced Metering Infrastructure (AMI) Smart Grid Update August 29, 2012 Kenneth T. Farrell, P.E. AMI Program Manager Marcus Beal Business Transformation PMO

10. AMI Presentation Topics • Project Description • Phases of Deployment • Key Technologies • Project Status • Key Capabilities • Progress Report

11. Who is PHI? • PHI is a holding company formed as a result of a merger between Pepco and Conectiv in 2002. • The combined company serves approximately 1.9 million customers in Delaware, the District of Columbia, Maryland, and New Jersey. • PHI utility subsidiaries include Atlantic City Electric (ACE), Delmarva Power, and Potomac Electric Power Company (Pepco) which deliver regulated electricity and natural gas service.

12. Who is PHI?

13. Major Vendors • Silver Spring Networks (SSN): Communication network (access points and relays), network interface card (NIC) that goes in the meters, head–end system (UIQ), professional services • General Electric and Landis+Gyr: Electric meters containing the SSN NIC • Itron: Meter Data Management System (MDM) • IBM: System integration services • Scope Services: Meter exchange services

14. Key Technologies SYSTEM INTEGRATION FIELD DEPLOYMENT Verizon Private Network MDM NEM = Network Element Manager AMM = Advanced Metering Manager ODS = Outage Detection System ADAPTED FROM DIAGRAM FROM SILVER SPRING NETWORKS

15. Regulatory Activity • December 17, 2009 - Approval for the deployment of AMI in Pepco’s District of Columbia jurisdiction was received from the District of Columbia Public Service Commission. • September 2, 2010 - Approval for the deployment of AMI in Pepco’s Maryland jurisdiction was received from the Maryland Public Service Commission, subject to approval of a Customer Education Plan and an amended Business Case. • February 18, 2011 – Approval of the amended Business Case and Customer Education Plan was received from the Maryland Public Service Commission. • May 22, 2012 – The Maryland Public Service Commission held a public hearing on the issue of “Opt Out”. • May 28, 2012 – The Maryland Public Service Commission issued a temporary order allowing customers to opt out of receiving a smart meter. A final order is pending.

16. Project Description • Specific AMI Work Packages include: • Automated Deployment System Integration:Includes the integration of Pepco’s existing systems with the meter installation contractor’s (Scope Services) work order management system and the mesh network provider’s (SSN) UtilityIQTM (UIQ) head end system to support the procurement, receipt, installation and provisioning of communication network equipment and AMI endpoints. This project enables the Field Deployment Project. • Field Deployment of AMI Components:Includes the design and physical installation of SSN Radio Frequency (RF) mesh communication network and the exchange of all existing electric meters with new “smart” electric meters. • Customer Benefits System Integration:Includes four work streams – Meter-to-Bill, Web Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification. This includes implementation of the Meter Data Management System (MDM) for use in creating and validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak Rebate. This also includes integration of the Meter Data Management System with Pepco’s Customer Billing System. • Customer Education:Includes direct mailing, door hangers, web site information, and community meetings notifying customers of pending meter exchange and explaining the deployment process. Community meetings, direct mailings, and communication campaigns are being used to educate customers on the benefits including web site presentment through My Account and on dynamic pricing programs.

17. Phases of Field Deployment Meter Installation Communication Installation Planning Procurement Staging System integration Order creation Scheduling Inventory management Initial installation Network optimization Meter room remediation • Planning • Procurement • Staging • System integration • Customer notification • Order creation • Scheduling • Inventory management • Meter exchange • Area meter saturation • Hard to access installations Accountactivation & benefit realization

18. Stats • Opt Out Requests • Pepco MD - 627 • DPL MD – 54 • Complaints • Pepco DC – 80 • Billing – 43 • Customer Refusal - 15 • Field – 18 • Outage - 4 • Pepco MD – 250 • Billing – 10 • Customer Refusal – 226 • Field – 12 • Outage - 2 • Claims • Pepco DC – 113 • Pepco MD – 153

19. Progress Report – Radios Maryland 118 Access Points Installed 272 Repeaters Installed District of Columbia 65 Access Points Installed 69 Repeaters Installed

20. Progress Report – Meters Maryland 301,680 Meters Installed ~55% District of Columbia 264,035 Meters Installed ~98%

21. Speaker

22. Charley PlowmanManager Distribution ServicesOklahoma Gas and Electric

23. Takeaways & Questions

24. Thank you! You will receive a copy of the slides to the email address you used to register. Marcus Beal Sr. Project Manager Pepco Holdings Inc. marcus.beal@pepcoholdings.com Charley Plowman Manager Distribution Services OGE Electric Services PlowmaCF@oge.com • Download the slides: http://smartgridcc.org/members-section/sgcc-peer-connect-calls • View SGCC’s Separating the Facts from the Fiction about Smart Meters Mythbusting Video: http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters • View SGCC’s Myths vs. Facts: The Truth about Smart Meters Fact Sheet: http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf