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Nuance Notification Hub Sales Training – FY 2010

Nuance Notification Hub Sales Training – FY 2010. Aaron Kneiss – Product Manager. What You Will Learn. NNH (on-premise) manages multi-channel proactive notification campaigns delivered using contact center infrastructure

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Nuance Notification Hub Sales Training – FY 2010

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  1. Nuance Notification HubSales Training – FY 2010 Aaron Kneiss – Product Manager

  2. What You Will Learn NNH (on-premise) manages multi-channel proactive notification campaigns delivered using contact center infrastructure NNH/NOD is a proactive notification service where Nuance manages the campaigns and provides the delivery infrastructure Nuance can deliver sophisticated outbound solutions for customer care (e.g. Agent Connect, Callback Manager) using NNH The market is competitive, so qualification is an important success factor. Pricing strategy has been made more aggressive starting from the initial offer

  3. Categories of Outbound Solutions high Emergency Notifications Proactive Notifications Automated Agent-Based Courtesy Calls Predictive Dialer low Actionable high low Proactive, Automated, Personalized, Actionable

  4. NNH Stack MS SQL Database Email SMS Voice Nuance Subscription Manager Nuance Notification Wizard Outbound Solution Modules Nuance Call BackManager Nuance AgentConnect Business Rules & Event Management Design & Deployment Campaign Management CampaignReporting NNH Core Multi Channel Notification IVR/Voice Gateway / (AMD, Fax, SIT) Platform Email Server / IP Network SMS Aggregator Infrastructure

  5. Value Proposition On-premise: For enterprise customer care, NNH is the proactive notification solution that delivers personalized multi-channel interactions flexibly, using contact center infrastructure. On Demand: For enterprise customer care looking for an outsourced service solution, NNH is the proactive notification solution that delivers personalized multi-channel interactions flexibly, using NOD infrastructure. Advanced options: For enterprise customer care, Nuance is the only provider with the breadth and depth of experience to provide sophisticated solutions that incorporate inbound, outbound and agent interactions.

  6. Qualification Process: • Fill out the qualification calculator and send to the email distribution list: “NNH SME” • Orrie McCrea reviews and assigns the appropriate resource Criteria: • Urgency to buy & business drivers • Supported platforms & infrastructure and/or desire for NOD • Vertical and # of customers

  7. Competitor Differentiation NNH is a simpler package for medium-sized applications than competing offers from IVR partners. NNH/NOD is a flexible, scalable solution capable of supporting innovative interactions. Nuance provides substantial inbound and system integration experience.

  8. Sales Process Notes Tools & caveats: • Direct sale • Qualification • GPS program • Check for promotional pricing in solution genie • Legal contracts & master agreements Support: • Sales Engineering SME: Orrie McCrea • Business Consulting: Todd Rutherford • Network Services: Daniel Ferrero • PS SME: Jim Hunt • Product Management: Aaron Kneiss

  9. Nuance Notification Hub

  10. Click the at the top right corner of the screen to exit the course.

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