Performance Indicators For Sustainable Competitive Advantage By Neil McCallum

1. Performance Indicators For Sustainable Competitive Advantage By Neil McCallum Supervisors: Professor Umit S. Bititci Dr. Jillian MacBryde

2. Key Stages in Theory Development Systems Theory Knowledge Management Complexity Capability Business Process Model Business Environment Competencies Manage Processes Core Competencies Sustainable Competitive Advantage Viable Systems Model Learning Organization Uncertainty Resources

3. Nature of Business Environment Uncertainty emergent/ intended emergent Knowledge products Adaptability processes Low Complexity High Complexity Stability processes Traditional products intended/ emergent intended Certainty

4. Business Process Architecture Model organizational boundary Manage Processes External Environment Set Direction Direct Business Internal Environment Develop Strategies Get Order Operate Processes Value Develop Product Fulfil Order Manage Finance Manage Technology Support Personnel Support Processes

5. Business Process Model With Competencies organizational boundary Manage Processes External Environment Competencies Direct Business Set Direction Knowledge Mgt Agility Learning Internal Environment Develop Strategies Get Order Operational Excellence Operate Processes Value Develop Product Technical Excellence Fulfil Order Competencies Competencies Manage Finance Manage Technology Support Personnel Adaptability Responsiveness Support Processes

6. Learning Through The Manage Processes To Make Transformational Changes Knowledge assimilation And utilization PursueEnhanced Knowledge Base Learning Organisation Collective Learning Generative Learning Corrective Learning This knowledge allows For the development of Competencies Sustainable Competitive Advantage Distinctive Competencies Manage Processes Leveraging DC Through dynamic Learning processes

7. From The Analysis of The CIM-OSA Model and The VSM We Can Deduce That The Manage Processes Must: • Set Direction • Monitor External Environment • Manage Strategy • Manage Change • Manage Performance

8. Next Stage In Theory Development Use Grounded Theory to establish: • Does the theory work to explain relevant behaviour in the substantive area of research. • Does it have relevance to people in the substantive field. • Does the theory fit the substantive area. • Is it readily modifiable as new data emerges.