Pappaya CRM: Scalable Solution for Educational Institutes

1. CRM for Educational Institutions

2. To build a world class CRM product that provides a robust, scalable and secure solution to forward thinking educational institutions around the globe. Our aim is to deliver great outcomes for our clients at very affordable prices that will drive competitive advantage for them in the market. Vision

3. What is Pappaya? • It is built on the principle that each client has a unique set of CRM needs • It is a framework-based product, comprising a core set of CRM functionality • It is agile, having the flexibility to add new modules to customize it to the specific client requirements • It is very secure with three layers of firewall protection • It is a highly available AWS cloud hosted solution • It is able to deliver 100% of the client’s CRM requirements • It has the most competitive rates of any CRM provider

4. The Pappaya CRM solution provides your enterprise with the ability to connect all the key and integral personas in your organisation together, through a single portal, enabling them to input, inform, exchange and manage the key aspects and intricacies of their educational life. Solution

5. Leading edge

6. Market Differentiators No Expense on Configuration We find ways to cut your costs and enhance your savings No Usage Limit We let you make the most of our Education Management Services No Administration Overhead We don’t charge you for any form of technical assistance Focus on Niche Category We understand the value of tailored services Role Based Access We care about your privacy and security Cloud-Based Data Storage We ensure the integrity of your valuable company data One License Fits All We make things simpler for you Unlimited Emails We ensure you are never impacted by the lack of email, storage, or accounts

7. Features of Pappaya Ed

8. Competitive Capability – Vs Salesforce Vs ClassBoard We compare ourselves with one of the major CRM Providers

9. Competitive Capability – Vs Salesforce Vs ClassBoard We have considered future client needs and are developing advanced capability that will provide our clients with the opportunity to secure competitive advantage

10. Core Features Enrolment Student Faculty Timetable Education institutions can easily manage the enrolment process of the students Providing a comprehensive framework for every aspect of student life Faculties get more exposure and improved control over different aspects of teaching the student A dynamic Timetable schedule will be printed according to the facilities available for the entire year. Easier session management

11. Core Features Financial Classroom Attendance Forum From student admissions to the faculty salary payment, reducing financial overhead and providing financial insight The classroom management system comes with all the features that are required to successfully integrate classes into the environment Provides online attendance that helps the parents and teachers keep track of the student’s presence on a daily basis. Faculties Attendance entry management Posts and articles enable the institutes to communicate with the external audience, but forums are necessary for making the users of the platform more connected and secure

12. Core Features Blog News Results Exams In the current generation blogs are created by bloggers, educators, professional bloggers, and marketeers to capture the online market or audience The educational institution has to cope with the latest news on a daily basis, the news can be related to the educational sphere, student achievement, board results and much more We offer complete control over the processing of results through our result management module The central theme of any educational institution, this feature provides a holistic channel to manage and keep up to date on all the key aspects of exams

13. Core Features Survey & Polling Events Library Transport Provide survey and polling to help management improve the campus and education system Helps create events, host events and manage events (not limited to a single institute) A complete solution to library management Provides a complete tracking and management solution for their fleet of vehicles

14. Core Features Hostel Reports Parent Access Smart Alerts Provides a complete solution for students staying in hostels with a comprehensive hostel management system The Reporting module provides information for assessing the performance of students and faculties Provides an open communication to the parents who will be able to keep track of their child’s performance For those with access to the appropriate technology these alerts can be set up to automatically notify users of important events or deadlines regardless of their device type

15. Advanced Features AI-based Tutoring VR Classrooms Augmented Reality Beacon Stack Omnipresent support that integrates user modeling, social simulation and knowledge representation Students have access to the latest VR technologies to provide a new and interesting educational format to bring to life their topics of study This feature is leading edge and provides the students with the opportunity to explore the technology first hand and understand how it can bring value to their day to day learning The Beacon Stack alerts users on the possible pitfalls and dangers in and around the campus. It will also act as a navigation tool that will help users to find their destination

16. Advanced Features Deep Learning Machine Learning Dashboard Access Placements The Deep learning helps in decision making based on the student’s interest. This will give an insight to the parents on their children's strengths The use of digital books and adaptive learning allows for a tailored and customisable learning experience as teachers have access to data on exactly what students are consuming and a lot more analytics Dashboards are central to the success of a far reaching CRM solution, having the ability to see at a glance various performance metrics and analytical information gives the user key information at the push of a button Education in society is driven by the need for a job that will hopefully lead to a life of fulfillment and accomplishment

17. Benefits For the Management • Single Point of Control • Zero redundancy in managing the institution's records • Effective communication between teachers, parents and students • Best possible resource optimisation • Attendece of 16000 can be taken in 0.2secs

18. Benefits For the Teachers • Digital Management of marking and grading • Cuts through the complexities of timetable creation • Effective interaction with parents • Manage class information and analytical reporting

19. Benefits For the Students • Advanced interaction with teachers, parents and peers • Access to attendance, timetable, marks, grades and examination schedule • Freedom to browse through library books • Information about school events and holidays

20. Benefits For the Parents • Get connected to the school effectively and easily • Opportunity to interact with teachers • Reliable update on child's attendance, progress report and fee payment • Regular and prompt school updates through articles, discussion forums and messaging system

21. Approach

22. Industry Trends Content • Needs to be interesting and relevant • Consumer becoming more sophisticated • Depends on in-depth information – now • BYOD and BYOA (Bring Your Own Application) • Social tools will bring increased collaboration to the cloud Geo-location • Beacon Technology, pushing location specific messages • Rapid adoption by retailers but cross industry relevance Service/ Customer Experience • Need to offer holistic experience across all touch points • 70% of customer experience based on how they are treated • Need authentic personal experiences Personalisation/ Customisation • Websites need to be social, inspirational and personal • Loyalty programmes to send targeted offers to clients, hiding pricing from competition Omnichannel • Consumers alter balance of purchase behaviour, shifting more online • Mobile/Digital experiences will evolve to rival offline experience • Mobile is now mainstream

23. Set up • Consolidation • Personalisation • Insight • Training • 24x7 Customer Care Service • Support & Maintenance Services

24. Solutions Delivery Approach We have the skills and experience to deliver the full project life-cycle. We implement governance and assurance activities, establish communication and collaboration, establish strong financial controls, and resolve conflict and escalation quickly. • Discovery is where we map out the user journey • User research • Analyse business needs • Alpha is about iterative customisation • Prototype the service • Test the prototypes • Beta is where we build the working version • Test it with real users, doing real things • Solve any technical or process challenges • Live is about improvements (it is not the end) • Analytics • User Feedback • Ongoing user research