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PATIENT FLOW ANALYSIS OF VANDERBILT’S BREAST CENTER

Assess and improve the patient flow process at Vanderbilt's Breast Cancer Center, considering patient responses. Create a flowchart to describe the current process, highlight weaknesses, and suggest improvements.

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PATIENT FLOW ANALYSIS OF VANDERBILT’S BREAST CENTER

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  1. PATIENT FLOW ANALYSIS OF VANDERBILT’S BREAST CENTER Michelle E. Kandcer Doris Quinn, PhD, Advisor

  2. PROJECT DEFINITION • The goal of this project is to assess and to improve the patient flow process in Vanderbilt’s Breast Cancer Center. Patient responses will be of significant consideration.

  3. OBJECTIVES • To create a flowchart in (Micrografx Flow-Charter 7.0) that will describe the current patient flow process. • To highlight weaknesses of the process. • To emphasize (on the flowchart) patients’ feelings regarding the process. • To make suggestions as to how to improve the current process.

  4. SIGNIFICANCE • The American Cancer Society estimates that 178,700 women will be diagnosed with breast cancer this year alone and that 3,900 of these women will be from Tennessee. Furthermore, another 43,500 women will die because of this disease. * • Currently, more than 50 women per day utilize services provided by the Cancer Center.

  5. WORK COMPLETEDFlow of Pre -Registration

  6. WORK COMPLETEDFlow of Registration

  7. WORK COMPLETEDProcess Flow for those Needing Mammograms

  8. WORK COMPLETEDProcess Flow for those Needing Mammograms (continued)

  9. WORK COMPLETEDProcess Flow for those NotNeeding Mammograms

  10. WORK COMPLETEDProcess Flow for those NotNeeding Mammograms (continued)

  11. CURRENT STATUS • I have recently spoken with two patients of the Breast Cancer Center. I am now trying to incorporate their feelings and responses into the flowchart.

  12. FUTURE WORK • I plan to interview other patients of Vanderbilt’s Breast Cancer Center. I will then attempt to incorporate their responses into the flowchart.

  13. REFERENCES • The American Cancer Society Homepage http://www.cancer.org

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