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Connecting the Dots

Connecting the Dots. Health Innovation, Payment Reform, and Technology. My Story on the American Dream. Leading US-India Open Govt. Dialogue as Nation’s First CTO. Family Roots Refugees to Graduate Students. E-Panchayat Initiative Fiber to the Village Supports e-Government.

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Connecting the Dots

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  1. Connecting the Dots Health Innovation, Payment Reform, and Technology

  2. My Story on the American Dream Leading US-India Open Govt. Dialogue as Nation’s First CTO Family Roots Refugees to Graduate Students E-Panchayat Initiative Fiber to the Village Supports e-Government “…one of the incredible benefits of …technology…[is that it can position one to] leapfrog some of the intermediate stages of government service delivery, avoiding some of the 20th century mechanisms for delivering services and going straight to the 21st.” – Pres. Obama Dad and his elder brother pursue better life as graduate students in the US following President Johnson’s Immigration Reforms in 1965 Source: http://www.hindu.com/2010/11/08/stories/2010110857920500.htm; http://www.whitehouse.gov/briefing-room/speeches-and-remarks; www.whitehouse.gov/open

  3. Boosting Productivity is the Key to Growth Public Sector-Influenced Firms Have Struggled to Harness Tech MIT Study finds “data-driven decision-making” boosts productivity 5-6% Publicly-influenced sectors comprise 20+% of GDP Source: U.S. Bureau of Economic Analysis; U.S. Bureau of Labor Statistics; “Strength in Numbers: How Does Data-Driven Decisionmaking Affect Firm Performance?”, Prof. Erik Brynjolfsson; McKinsey Global Institute analysis Notes (1): Excludes sectors with contributions with an absolute value of less than 0.015%. Numbers may not sum due to rounding.

  4. Argument in Brief There Has Never Been a Better Time to Be an Innovator in Health Care Information Liberation + New Incentives = Rocket Fuel for Innovation

  5. Where Should you Suffer a Heart Attack? “Bring the Data to the Consumer, not the Other Way Around” Google consumes raw “flat” files from HHS; opens data through Fusion Tables beta and related APIs Source: Tim O’Reilly; Community Health Data Initiative, Department of Health & Human Services; www.hhs.gov/open

  6. “Blue Button” Standard for Health Virginia Leading the Way in Consumer Empowerment Healthcare Adopts “Blue Button” Scaling Beyond Government “Blue Button for Virginia” 2013 - HB1873 President challenges VA to deliver simple health download from PHR on 08/10; delivered 10/10 and has >1,000,000 users to date

  7. New Incentives: Payment Reform Pay for “Value” to Drive New Markets for Care Coordination Services Innovations Needed: • Data Mining/Analytics • Care Integration Tools • Timely Clinical Data, Decision-Support • Technology to Extend Physician Reach • Consumer Engagement Tools/Platforms/Apps

  8. How will we Treat the Newly Insured? Early Look at the 21st Century, or Last to Experience the 20th? Revenue Cycle Personal Health Record Appt. Scheduling 60% of uninsured have trouble paying their medical bills Half of those who went online to figure out a medical condition then booked a visit with a medical professional Source: Humetrix, iTriage, Cake Health

  9. What is the (Marketing) Value of Patient Data? CVS Introduces $50 Value for “Opt-ins” Tied to Rewards Program

  10. Element #1: (Personalized) Messages Patient Segmentation Key to Administrative, Care Engagement Source: EnrollUX

  11. Element #2: Anytime, Anywhere Access Walgreens Embraces Omni-Channel Engagement Customers who shop in store, online, and via mobile spend 6x more than the average customer Digital strategy engages external developers (50+); includes access Prescription API

  12. Element #3: Patients @ The Center Growing Array of Data-Driven Apps Shed Light on Price, Quality Some health systems offering employees honest access to cost, quality data, unfiltered by health system “market share” impact

  13. The “ACA Enrollment Collaborative” (Digital) Pt. Engagement from Enrollment to Care Navigation Collaborative in Brief • #1: Participating health systems conduct (HIPAA-compliant) digital outreach to segment of uninsured patients • #2: Offer includes invitation to participate in ongoing health system care improvement messaging • #3: Innovative public/private partnership model limits investment requirements • #4: Benchmark results on what worked, what didn’t • #5: “Right Message to Right Patient, at Right Time, via Right Channel”

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