Sodexo UK and Ireland Diversity & Inclusion

1. 7 October 2008 Sodexo UK and Ireland Diversity & Inclusion sodexo.com

2. Contents • About Sodexo • Our approach to Diversity and Inclusion • Moving from ‘talk’ to ‘action’ page 2

3. About Sodexo sodexo.com

4. Sodexo Worldwide We are a world leader in Food and Facilities Management providing quality of life services; • In 80 countries • Over 29,000 sites • With 342,000 people Our areas of expertise include; • Corporate Services • Prestige • Defense • Correctional Services • Healthcare • Seniors • Education • Remote sites www.sodexo.com/group_en/the-group/sodexo-in-1-min.asp page 4

5. Sodexo UK and Ireland • 48,000 staff over at more than 2,300 client locations across all market sectors • 1212 staff in Scotland across 80 client locations including Lothian and Borders Police • We provide the following services to Lothian and Borders Police; • Cleaning • Catering • Mailroom & Distribution • Grounds Maintenance • Other subsidiary services page 5

6. Mission and Values Mission: To improve the quality of daily life Values • Spirit of progress • Team spirit • Service spirit page 6

7. MAKE SODEXHO‘S BRAND THE REFERENCE IN QUALITY OF LIFE SERVICES Strategy MapBecome the premier Global Outsourcing Expert in Quality of Life services ACCELERATE PROFITABLE ORGANIC GROWTH AND GROW FASTER THAN OUR COMPETITION IMPROVE OPERATING PROFITS, MARGINS & CASH AND ACHIEVE THE BEST PERFORMANCE IN THE INDUSTRY Acquire new clients Improve client and customer retention and loyalty Increase revenues at each existing account Reduce purchasing costs Excel at labor productivity Build a comprehensive IFM offer and a strong pillar in Hard FM Reinvent a competitive client proposition Develop & implement higher margin & innovative food offerings Optimize our organizational efficiency Get high returns out of IT CREATE A COMPETITIVE ADVANTAGE THROUGH OUR PEOPLE AND THEIR DIVERSITY LIVE OUR VALUES ENSURE COMPLIANCE THROUGH REINFORCED STANDARDS, BUSINESS RIGOR AND BEST PRACTICES Build on our culture Drive Sodexho brand image to reflect our Group expertise in Facilities Management Attract, develop, engage and retain the best talents we need Improve risk & reward management at the right level Act as a corporate citizen Foster Diversity & Inclusion Guarantee compliance with quality standards Reinforce brand equity and exploit it as a business development asset page 7

8. Our approach to Diversity and Inclusion sodexo.com

9. Global Focus • Global diversity strategy launched in 2006 • Group Chief Diversity Officer based in USA • Vice President of Diversity and Inclusion for Europe • Global Diversity Taskforce with representatives in every country • Global ‘Inclusion Newsletter’ page 9

10. Global and Country Diversity Newsletters page 10

11. UK and Ireland Focus • USA and Europe further ahead than UK and Ireland • We are not simply replicating US and Europe strategies in UK and Ireland. • A local approach – first steps to raise awareness and embed inclusion • A realistic, practical and pragmatic approach to a challenging subject • Race for talent with changing UK demographics • Increasing expectations of existing and potential clients page 11

12. What some people think……. Surely if we treat everybody exactly the same we can’t go wrong – can we? We stick to the middle of the road with everything we do so as not to offend anyone It’s all about quota’s, positive discrimination and lowering standards My budgets are too tight for me to afford to employ a disabled person Its time we starting taking this stuff seriously! If a client doesn’t want us to employ black people we won’t It’s always about someone else – what about me? Every day I read or hear something negative about diversity. I am fed up of hearing about it! We are already a diverse company so why are we even talking about this? page 12

13. What we read in the Press page 13

14. What we read in the Press page 14

15. What we read in the Press page 15

16. What we read in the Press page 16

17. What we read in the Press page 17

18. What we read in the Press page 18

19. Moving from talk to action sodexo.com

20. A challenging subject……? • Diversity can be a challenging subject but only if we allow it to be. Our role as managers is to lead positively. • Our UK and Ireland strategy is all about celebrating, including and raising awareness – in other words taking a very positive approach to what can be a negative subject • We will also focus on finding practical solutions where differences create barriers e.g • Providing ESOL classes for staff who do not speak English as their first language • Providing funding and support for people who have a disability or become disabled • Providing guidance on how to sensibly manage requests for time off for reasons of flexibility or religious observance • Setting up diversity networks to inform and shape the business and ensure we have a spirit of inclusion through the business page 20

21. Progress so far • New head of diversity appointed for UK and Ireland, also part of Global Taskforce • UK and Ireland Diversity policies available to all staff and clients • Diversity and Inclusion Council made up of directors from across the UK and Ireland has now met twice • Council will champion diversity and inclusion across the business • Diversity and Inclusion strategy launched - linked to global business imperatives • Key relationships with ‘expert’ NGO’s including Employers Forum’s on Age, Belief and Disability, Race for Opportunity and Opportunity Now page 21

22. UK and Ireland Diversity & Inclusion Policy • Launched in July 2008 • Supported by FAQ page 22

23. Our commitment to LGBT staff • Sexual Orientation In order to implement this policy across the diversity strands, Sodexo • will acknowledge that same sex relationships are as important as mixed sex relationships and ensure that this is reflected in policy and practice. • will confront homophobic attitudes, behaviours and language and promote an understanding of individual rights and attributes. • will encourage a culture of openness around sexual orientation, whilst maintaining privacy rights. • will ensure that it takes a proactive role in promoting the understanding of sexuality equality issues. Extract from policy NB: Our commitment to transgender staff is covered within the ‘Gender’ strand of our policy. page 23

24. Diversity and Inclusion Strategy Map CREATE A COMPETITIVE ADVANTAGE THROUGH OUR PEOPLE AND THEIR DIVERSITY Attract, develop, engage and retain the best talents we need Foster Diversity & Inclusion Demonstrate visible, tangible and accountable senior management commitment Understand the needs of our diverse workforce Engage with employees across the business to shape and deliver our Diversity Action plans Communicate and celebrate our diversity internally and externally Equip our managers with the confidence to lead a diverse team Continually measure and share progress against our Diversity Action plans page 24

25. Looking ahead Our strategic work on D&I in the UK will accelerate this over the next 12 months with; • becoming active members of all NGO’s including Stonewall • the continuation of our executive level D&I council • the development and roll out of a training and education programme for managers and unit staff • some key communications and activities designed to raise awareness and bring diversity to life • the development of our Inclusion toolkit • the formation of our first employee networks • working in partnership with clients to share best practice page 25

26. Thank you. Sharon Kyle Head of Employee Engagement and Diversity Sodexo UK and Ireland sharon.kyle@sodexo.com www.sodexo.com page 26