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Support Staff Training Conference

Support Staff Training Conference. Denver, CO October 23-25, 2006. Take Away Messages. Valued by CSU Informed & Involved Quality Training Networking Valuable Opportunity. What else Support Staff had to say……. Results from the CSU Cooperative Extension Support Staff Survey.

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Support Staff Training Conference

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  1. Support Staff Training Conference Denver, CO October 23-25, 2006

  2. Take Away Messages • Valued by CSU • Informed & Involved • Quality Training • Networking • Valuable Opportunity

  3. What else Support Staff had to say…….

  4. Results from the CSU Cooperative Extension Support Staff Survey Conducted on October 24, 2006 Denver, CO

  5. Procedure: • Modified IAAP Survey • Distributed • Collected • Tabulated Total Support Staff Participants in Conference: 71 Total number of surveys returned: 57 Percentage of surveys returned: 80%

  6. 1. What is your primary career goal?

  7. 2. What do you enjoy most about being a support staff professional?

  8. 3. What is your level of overall job satisfaction in your current position? • Mean/Average: 7 • Median: 8 • Mode: 8 • Range: -1 to 10

  9. 4. What are the most important job satisfaction factors for you?

  10. 5. What do you see as the issues most affecting the support staff profession in the next 5 to 10 years?

  11. 6. Has your overall contribution to Extension as a support staff professional increased or decreased over the last 5 years?

  12. 7. Has your level of authority and autonomy in assigned decision-making responsibility changed in the past 5 years?

  13. 8. In what areas have your job responsibilities increased most over the past 5 years?

  14. 9. Rate the importance of the following workplace challenges as they pertain to your day-to-day job responsibilities and tasks:

  15. 10. In what areas are you in need of additional training?

  16. 11. What technology tools or upgrades, not currently provided by your employer, would be the most useful/valuable to you to increase your productivity/efficiency?

  17. 12. How well does your immediate manager/supervisor utilize your current job skills and abilities? • Mean/Average: 8 • Median: 8 • Mode: 10 • Range: 0 to10

  18. 13. What is your level of satisfaction with amount and effectiveness of communication between your immediate supervisor and yourself?

  19. 14. What qualities are most important in a supervisor?

  20. 15. Level of satisfaction with the following workspace environmental factors:

  21. 16. How would you rate Extension in terms of adapting to change and innovation?

  22. Comments • Many of the respondents commented that they are satisfied overall with the support staff positions that they hold. • Some of the respondents noted that there is conflict within the offices, among staff in general (including other support staff, agents and directors). • It was frequently commented that communication levels need to be improved within Extension as a whole. This includes communication between support staff, agents, directors and the CSU campus. • Many of the respondents requested training in Access, Dreamweaver, Excel and PowerPoint. • A few of the respondents noted that some of the county buildings were older and do not have the appropriate resources. It was also noted that some of the smaller offices have different needs and expectations than the larger offices do.

  23. Next Steps • Armed • Support Staff Conference Calls • Conversations • Check-Ins

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