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What are the key elements for transforming service delivery?

Political Economy of Service Delivery Some considerations about priorities Allison Beattie, DFID Policy Division. What are the key elements for transforming service delivery?. - A national settlement (equitable access to opportunity; perceived equity between/ among groups)

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What are the key elements for transforming service delivery?

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  1. Political Economy of Service DeliverySome considerations about prioritiesAllison Beattie, DFID Policy Division

  2. What are the key elements for transforming service delivery? - A national settlement (equitable access to opportunity; perceived equity between/ among groups) • Policies that articulate how this will be achieved and sustained (political, economic, social) and arbitration • Systems (public expenditure management, banking, distribution, training, regulatory (red tape)) to deliver • Decentralised governance for decision-making and to manage/ administer/ regulate/ defend and protect • Consultation and accountability (people have to want the services) • Utilisation, trust and willingness by communities to support

  3. Neglected Areas - Black Box Issue 1 • Political (national) settlement • Investment in political economy at macro level • Case study: Zimbabwe • Role of service delivery in consolidating settlement • Investment in making services work

  4. Neglected Areas - Black Box Issue 2 • Decentralised governance for decision-making and to manage/ administer/ regulate/ defend and protect • Most people’s experience of authority • Most people’s identification of the value of government • Along with economic opportunity, most impact on lives • Yet – greatest likelihood for lottery effect across a country

  5. Impact of service delivery Source: Prof David Hulme: Health and the Poorest. A presentation to DFID, June 2010 taken from Peter Davis: Poverty in time: Exploring poverty dynamics from life history interviews in Bangladesh, Centre for Economics and International Development, University of Bath, December 2006.

  6. Neglected Areas – Black Box Issue 3 • Accountability • Who is accountable, to whom and for what? • Implications of weak accountability • Components of accountability: policy, standards, norms, administration of justice, consequences, rewards. • Loop back to citizen – state compact

  7. Roles and Responsibilities National governments and Local authorities Service providers and Communities Donors and NGOs • Funding mechanism • Evidence about what works • Short and long term service delivery goals • Hard but essential prerequisites (infrastructure especially WatSan and roads, family planning, justice/ accountability)

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