Leading High Performing Teams Healthcare Financial Management Association

1. Leading High Performing Teams Healthcare Financial Management Association Women In Leadership Conference 28 March 2019 Maj Gen John Batiste, US Army (Retired) john@batisteleadership.com 585-303-5528

2. TODAY´S AGENDA CHALLENGE & OPPORTUNITY CREATE A LEARNING ORGANIZATION 1 4 2 5 BUILD TEAMWORK CREATE MORE LEADERS, NOT FOLLOWERS ACHIEVE ALIGNMENT & FOCUS 3 6 YOUR COMMITMENT

4. TODAY´S AGENDA CHALLENGE & OPPORTUNITY 1 4 CREATE A LEARNING ORGANIZATION 2 5 BUILD TEAMWORK CREATE MORE LEADERS, NOT FOLLOWERS 3 6 ACHIEVE ALIGNMENT AND FOCUS YOUR COMMITMENT

5. If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. Patrick Lencioni

6. Build Teamwork Who is Your PrimaryTeam?

7. Teamwork in Action

8. TODAY´S AGENDA CREATE A LEARNING ORGANIZATION CHALLENGE & OPPORTUNITY 1 4 2 5 BUILD TEAMWORK CREATE MORE LEADERS, NOT FOLLOWERS 3 6 ACHIEVE ALIGNMENT & FOCUS YOUR COMMITMENT

9. Achieve Alignment & Focus with… Leader’s Intent Mission Statement Desired End State Key Requirements Values Culture

10. The Empowerment Box

11. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you.” Warren Buffet

12. Sample Landscape Company Culture People.  We treat each other with dignity and respect. We recognize and respect every role and its value within the organization. We listen to each other and seek to understand different points of view.   Determination.  We are proactive, problem solvers. We get the job done with an optimistic, can-do attitude.  Empowerment.  We take initiative in making decisions to act in the best interest of our people, customers and suppliers. We give permission and freedom to bring forth new ideas. We embrace continuous improvement to intentionally improve ourselves, our services and reputation.  Integrity.  We do the right thing, even when no one is watching. We are honest with our mistakes, open to feedback and determined to resolve any conflict.  We are professional, maintain high standards, take pride in our work and respect our fellow team members. 

13. Sample Landscape Company Intent DESIRED END STATE.. Within three years, ABC Company will be the premier landscape company in Western NY. Key Requirements . Develop the HR function within RM Landscape. Streamline and develop the capacity to oversee all aspects of recruiting, hiring, talent management, people development, bi-lingual communications, and succession planning in order to unite a diverse workforce and build a high performing team.  Ensure the financial viability of the organization. Know our cost to serve and price accordingly. Selectively choose customers and suppliers. Continue to finance from within and invest in people and growth.   Grow a Values-Based Culture defined by decentralization and empowerment. Standardize the culture across all RM locations in order to build a unified organization.   Expand into new markets and capture a greater portion of the market through the strategic promotion and expansion of all our services.   Elevate all aspect of our work to include quality and safety. Team members are disciplined to follow established procedures.  Ensure all SOPs are relevant and followed across all locations.  

14. TODAY´S AGENDA CREATE A LEARNING ORGANIZATION CHALLENGE & OPPORTUNITY 4 1 5 2 BUILD TEAMWORK CREATE MORE LEADERS, NOT FOLLOWERS ACHIEVE ALIGNMENT & FOCUS 6 3 YOUR COMMITMENT

15. Develop the courage to speak up. • Build psychological safety. • Model fallibility. • Be curious. • Create a learning experience. • Encourage and reward initiative. • Empower team members. Leaders in a LEARNING ORGANIZATION

16. TODAY´S AGENDA CREATE A LEARNING ORGANIZATION CHALLENGE & OPPORTUNITY 1 4 CREATE MORE LEADERS, NOT FOLLOWERS 2 5 BUILD TEAMWORK ACHIEVE ALIGNMENT & FOCUS 3 6 YOUR COMMITMENT

17. Leaders become great, not because of their power, but because of their ability to empower others. - John C. Maxwell Create More Leaders Not Followers

18. The Role of the Leader • Walk the talk with your company values and culture. • Define, bring to life, & protect your culture. • Get comfortable with empowering others. • Embrace people development as a priority. • Become a really good coach. • Identify potential and develop the leaders you need. • Get behind succession planning -- don’t stop until your “bench” is complete. • Reproduce yourself -- work yourself out of a job.

19. Initiative In Action

20. If the answer to all four questions is YES, you already have my permission. Do I Need Permission? Is it aligned with Mission and Intent? Is it legal and moral? Is it good for the customer? Are you prepared to take responsibility for the outcome?

22. TODAY´S AGENDA 1 4 THE CHALLENGE & OPPORTUNITY CREATE A LEARNING ORGANIZATION 2 5 BUILD TEAMWORK CREATE MORE LEADERS, NOT FOLLOWERS 6 ACHIEVE ALIGNMENT & FOCUS 3 YOUR COMMITMENT

23. What Is Your Commitment?

24. Questions?