1 / 35

Survey Research Shared Resource

Learn about the Survey Research Shared Resource (SRSR) at Vanderbilt University, offering data collection services, including participant recruitment, web-based surveys, telephone interviewing, and more.

wweiner
Download Presentation

Survey Research Shared Resource

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Survey Research Shared Resource An Introduction to the SRSR and Computer Assisted Interviewing Resources

  2. Survey Research Shared Resource Mission: Provide data collection services on a fee-for-service basis to Vanderbilt investigators Support: Vanderbilt-Ingram Cancer Center Vanderbilt Epidemiology Center User chargeback fees History:Launched Fall 2008

  3. Survey Research Shared Resource Examples of services: • Recruitment of participants and informed consent • Web-based survey administration • Computer-assisted telephone interviewing • Quality assurance activities: call monitoring in real time • Self-administered questionnaire mailings and quality reviews • Tracing for participants lost-to-follow up • Management and production of mailing and study material distribution

  4. Survey Research Shared Resource Operations: • Housed in 2525 West End Avenue • Interview staff available 7 days a week • 20 working CATI stations

  5. Survey Research Shared Resource Staff: • Leadership • Martha Shrubsole, PhD, Director • John White, Program Manager • Supervision • Previous Call Center Experience • Previous Training, Customer Service, and Leadership Experience • Interview • Team with experience gained from more than 12 multi-year projects • Field Support • Dedicated Programmer • Research Analysts • Administrative Support

  6. Survey Research Shared Resource • Projects supported: • Tennessee Colorectal Polyp Study • Tennessee Indiana Adenoma Recurrence Study • Asthma Bronchiolitis Cohort • Southern Community Cohort Study & Cancer Navigation Study • The Vanderbilt Poll • Southern Community Breast Cancer Survivor Study • Better Birth Outcomes • Personal Prevention of Colorectal Cancer Trial • SIT • Prevalence of Hypertension Among Male Collegiate Athletes • Fatty Acid Desaturase Activity, Fish Oil, and Colorectal Cancer Prevention Study (Fall 2012) • Southern Community Cohort Study – Follow-Up II (Fall 2012)

  7. Survey Research Shared Resource Features of Projects • Friends and Family Calling • 750 surveys in 7 days • 11 surveys for each of 95 participants • Developmental scales • Quality of Life • Clinical Trial safety and compliance calls • 24 hour physical activity recalls • 24 hour dietary recalls • 15 minute surveys • 60 minutes surveys • Clinical Trial Recruitment

  8. Survey Research Shared Resource

  9. VOXCO Command CenterTM • Centralized control system for multi and mixed-mode surveying and data collection • Modes: CATI, CAPI, CAWI (CASI, ACASI) • Web-based interfaces • Telephony integration: • Dialing (we do not use predictive dialing) • Audio and visual monitoring • Authenticated access

  10. VOXCO Command CenterTM • Data and questionnaires stored on a SQL server • Microsoft SQL Server Enterprise Edition • Located in VUMC data center • 100% sync with back-up servers at offsite location • Supported by VUMC Informatics • 99.999% Uptime • 116 databases; 114 for projects • Web servers • Virtual servers in VUMC data center • Supported by EAI Windows

  11. Programming • Capabilities • Can field survey in multiple languages • Data stored in same database • Simple skip patterns and logic checks • e.g. if yes then go to question 7 • e.g. range check for a question • Complex conditional logic and skip patterns • e.g. based on pre-loaded data or across questions • Can embed audio or image files • Can integrate with touch screens

  12. Spanish Language Survey Example

  13. Accessing the Virtual Call Center Allows for audio monitoring • Interviewers access the Virtual Call Center via the web-based server Dashboard Phonelink

  14. Managing Calls • Call Back Rules • Organize and prioritize the delivery of cases • Allow supervisors to override the rules and re-assign cases in real-time • Based on contact outcomes (can be used for in-person encounters) • Maintain windows of availability across time zones

  15. Placing Calls/Conducting Interviews

  16. Placing Calls/Conducting Interviews

  17. Placing Calls/Conducting Interviews

  18. Placing Calls/Conducting Interviews • Each survey includes • A scripted introduction to cover the important features of informed consent • An opportunity to confirm and correct contact information

  19. Scheduling an Appointment • Can schedule callbacks • Appointment will appear in queue for day and time

  20. Question Format • Questions • All information in bold is read verbatim to the participant • When response options are not bolded, options are not read to the participant • Don’t Know and Refused options are not offered, but selected by the interviewer as appropriate

  21. Screens and Screen Appearance

  22. Preventing Errors • Errors are prevented by specifying formats, ranges, and other configurations in the programming of the survey • When information is missing, incorrectly entered, or invalid, an error message is displayed for the interviewer (missing fields can be overridden as needed) • All following questions cannot be accessed until the error is corrected

  23. Preventing Errors

  24. Preventing Errors

  25. An Interrupted Interview • An interview may need to be interrupted before it is completed • Clicking the Quit button routes the interviewer to a screen to select the reason • An appointment can be scheduled by selecting Call back to be scheduled

  26. Making Comments • Comments regarding responses or unique situations can be recorded through the use of the General Memo button • Selecting the button provides a text box • The General Memo can be accessed multiple times throughout the interview and all comments will be stored • Comments are available for view in the data record for reference at analysis

  27. Open End Questions • Open End Questions • Participant responses are entered into the field verbatim • Coding of open end questions is completed after the survey is completed by someone other than the interviewer

  28. Reviewing and Editing Open-ended Questions • Interviewers can review and edit open-ended questions when the survey is complete by selecting Review Open End • Edits are made and saved to store in the data record

  29. Coding Open-Ended Questions • Coding of open-ended questions occurs by using the open-end coding utility • Coding is completed by the investigator or a designated and trained SRSR staff member • Interviewers do not code the information from interviews they have completed

  30. How to get started Step 1:Inquiry • Contact the SRSR • Complete SRSR Inquiry Form • Meet With SRSR • Project Estimate Developed

  31. How to get started Step 2: Funding Awarded • Service Agreement • Detailed Project Milestones and Scope of Work • Organization of Workflow

  32. How to get started Step 3: Development • Develop or Refine Instrument • Program Instrument • Develop and Finalize Protocols • Develop Communication Plan • Develop Data Transfer/Reporting Plan • Complete Risk Analysis • Test, Test, Test, Test Instrument and Protocols • Train SRSR Personnel

  33. How to get started Step 4: Implementation • Field Instrument • Refine and Revise Protocols • Reporting • Data Delivery

  34. How to get started Step 5: Project Completion • Final Data set • Final Data Dictionary • Project Completion Meeting

  35. For Further Information Sara Hollis, Program Manager662 www.mc.vanderbilt.edu/epidemiology Core facilities Contact: • John White, Program Manager • john.e.white@vanderbilt.edu • 615-936-2662 • srsr@vanderbilt.edu

More Related