SIPOC Diagram

2. SIPOC Diagram Bradlee J. Watson MBA Student of Global Supply Chain Management Marriott School of Management Brigham Young University

3. Class Agenda Welcome and Introductions SIPOC Defined How can SIPOC be used? How It Works An Example In-class Exercise Summary

4. SIPOC Defined SIPOC is an acronym standing for S = Supplier(s) I = Input(s) & key requirements P = Process O = Output(s) & key requirements C = Customer(s)

5. SIPOC Diagram Defined A SIPOC Diagram is a visual representation of a high-level process map; including suppliers & inputs into the process and outputs & customers of the process Visually communicates the scope of a project

6. How can SIPOC be used? SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope A SIPOC helps teams verify that inputs match outputs of upstream processes outputs match inputs of downstream processes

7. Brainstorming Exercise How can SIPOC be used in your organization?

8. How a SIPOC works Suppliers Inputs Process Outputs Customers

9. Step 1: Begin with the high-level process map Suppliers Inputs Process Outputs Customers Step 1 Step 2 Step 3 Step 4

10. Step 2: List all of the outputs from the process Suppliers Inputs Process Outputs Customers Step 1 ExamplesServicesProductsReportsMetricsRaw data Step 2 Step 3 Step 4

11. Step 3: Identify the customers receiving the outputs Suppliers Inputs Process Outputs Customers Step 1 ExamplesServicesProductsReportsMetricsRaw data ExamplesInternalExternalVendorsEnd usersManagementDownstream Process Step 2 Step 3 Step 4

12. Step 4: List all of the inputs into the process Suppliers Inputs Process Outputs Customers Step 1 ExamplesDataPartsApplicationRaw materials ExamplesServicesProductsReportsMetricsRaw data ExamplesInternalExternalVendorsEnd usersManagementDownstream Process Step 2 Step 3 Step 4

13. Step 5: Identify the suppliers of the process inputs Suppliers Inputs Process Outputs Customers Step 1 ExamplesInternalExternalVendorsProducersManagementUpstream Process ExamplesDataPartsApplicationRaw materials ExamplesServicesProductsReportsMetricsRaw data ExamplesInternalExternalVendorsEnd usersManagementDownstream Process Step 2 Step 3 Step 4

14. An Example: Mowing the Lawn Suppliers Inputs Process Outputs Customers

15. Prepare Lawn for mowing Mow the Lawn Trim the Lawn Step 1: Begin with the high-level process map Suppliers Inputs Process Outputs Customers Clean-up & Removal

16. Prepare Lawn for mowing Mow the Lawn Trim the Lawn Step 2: List all of the outputs from the process Suppliers Inputs Process Outputs Customers • Debris from lawn • Beautiful lawn • Bagged grass clippings • Happy customer Clean-up & Removal

17. Prepare Lawn for mowing Mow the Lawn Trim the Lawn Step 3: Identify the customers receiving the output Suppliers Inputs Process Outputs Customers • Debris from lawn • Homeowner • Beautiful lawn • Yard waste recycler • Bagged grass clippings • Happy customer Clean-up & Removal

18. Prepare Lawn for mowing Mow the Lawn Trim the Lawn Step 4: List all of the inputs into the process Suppliers Inputs Process Outputs Customers • Long lawn • Debris from lawn • Homeowner • Lawn-mower • Beautiful lawn • Yard waste recycler • Trimmer • Bagged grass clippings • Gasoline • Yard waste bags • Happy customer • Rake & broom Clean-up & Removal

19. Prepare Lawn for mowing Mow the Lawn Trim the Lawn Step 5: Identify the suppliers of the process inputs Suppliers Inputs Process Outputs Customers • Homeowner • Long lawn • Debris from lawn • Homeowner • Home Depot • Lawn-mower • Beautiful lawn • Yard waste recycler • Chevron • Trimmer • Bagged grass clippings • Gasoline • Yard waste bags • Happy customer • Rake & broom Clean-up & Removal

20. In-Class Exercise Brainstorm an in-flight or planned project in your organization

21. Step 1: Begin with your high-level process map (Keep to 4-5 process steps) Suppliers Inputs Process Outputs Customers Step 1 Step 2 Step 3 Step 4

22. Step 2: Brainstorm all of the outputs from the process Suppliers Inputs Process Outputs Customers Step 1 List process outputsList key output requirements Step 2 Step 3 Step 4

23. Step 3: Identify the customers receiving the outputs Suppliers Inputs Process Outputs Customers Step 1 List process outputsList key output requirements List customers Step 2 Step 3 Step 4

24. Step 4: Brainstorm all of the inputs into the process Suppliers Inputs Process Outputs Customers Step 1 List process inputsList key input requirements List process outputsList key output requirements List customers Step 2 Step 3 Step 4

25. Step 5: Identify the suppliers of the process inputs Suppliers Inputs Process Outputs Customers Step 1 List suppliers List process inputsList key input requirements List process outputsList key output requirements List customers Step 2 Step 3 Step 4

26. Summary What we covered today Defined SIPOC Discussed how SIPOC can be used Showed how it works Demonstrated an example Completed an in-class exercise

27. Reference Materials Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma Pocket Toolbook. New York:McGraw-Hill, 2005. Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg. 54, 9 pgs Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project Selection. http://finance.isixsigma.com/library/content/c060322a.asp David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC Relationship. Wisconsin: Oriel Incorporated, 2006.