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Learning Unit 5

Learning Unit 5. Contemporary Issues in Management. Outcomes. Identify & discuss 5 major contemporary issues for managers in SA Possible impact of these issues on SA organisations. Introduction. Our lives influenced by decisions made by businesses. Interact with businesses everyday

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Learning Unit 5

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  1. Learning Unit 5 Contemporary Issues in Management

  2. Outcomes • Identify & discuss 5 major contemporary issues for managers in SA • Possible impact of these issues on SA organisations

  3. Introduction • Our lives influenced by decisions made by businesses. • Interact with businesses everyday • Businesses have a major responsibility towards it’s stakeholders.

  4. Stakeholders

  5. Shareholders vs. Stakeholders

  6. Focus on issues • Ethics and social responsibility • Globalisation • New technology • New world of work • Increased power and demand of customers • Learning in a new organisation

  7. Ethics and social responsibility • Ethics: • Moral principles and values • Guide behaviour of individual or group • What is acceptable or unacceptable behaviour • Social responsibility: • Part of bigger community (system theory) • Protect society’s interests • Decisions lead to wealth creation

  8. Ethical behaviour • Example of required ethical behaviour: • Honest, integrity, best of you ability • Fair, courteous, sensitive, respect rights • Accountable for actions and decisions • Behave above reproach • Comply to rules, procedures and regulations

  9. Ethical behaviour • Use info the business in the manner which it was intended • Treat assets and property with respect. Do no waste resources or time • Share and declare info with possible conflict of interest • Refuse gifts as an attempt to influence you • Challenge others’ unethical behaviour and report it

  10. Social responsibility • Interest group: • Indirectly influenced by management decisions. • Example: • ISS = Institute for Security Studies • Research human security issues in Africa • SAPS use information in ISS reports • Thus, SAPS is an interest group of ISS • ISS responsibility: Ensure correct info for interest groups to use

  11. Social responsibility • King 3 report on Corporate Governance: • Sound management decisions in SA • Company aware and respond to social issues • Place high priority on ethical standards • Non-discriminatory, non-exploitative and responsible towards the environment and human issues • If guidelines followed, business will experience increased productivity

  12. Globalisation • Compete in any market globally/world-wide • Examples: • Coca cola: Globally to reach their goals • SA company expand to Africa • Relocation due to crime • Unskilled labour, look abroad

  13. Globalisation • Philosophy = World is becoming homogeneous. • World is the marketplace not just locally

  14. Key forces that drive globalisation

  15. New Technology • More and more advanced • Work from home • E-mail and Skype • Challenges: • Motivate when you don’t see? • Ensure delivery on time?

  16. Technology breakthroughs • Breakthroughs: • Internet • Electronic commerce • Mobile computing • Managers and employees more mobile • Customers order and buy 24/7

  17. New world of work • New world of work due to information technology • World is interconnected (systems and networks) • Increased access to info, org performance and other activities • Rise in technology  Rise of new class worker The INFORMATION worker!

  18. New world of work • Information worker = Always on, always connected • Pressure to be ‘always available’ • Cell phone • Skype • E-mail • Other connections

  19. New world of work • Manage  Stress-related illnesses • Knowledge-based work favours: • Strong non-routine cognitive skills • Problem solving • Communication • Collaboration • Training and education = life-long process

  20. Increase power and demand of Customers • Customer can easily compare price, quality and availability. • Set criteria in terms of: • Cost and quality - Convenience • Speed of delivery - Innovation • Safety when shopping - Customisation • Range of products • Availability and service

  21. Increase power and demand of Customers • Criteria has a direct influence on the business • Satisfy needs of the customer! • Traditional view = OUT! • Interactive and creative websites

  22. Cheaper to retain than find a new customer! Increase power and demand of Customers • CRM = Customer Relationship Management • Methodologies and tools that helps business • To manage relationships with their customers • Includes: • Identify and target profitable customers • Generate sales leads • Individualise relationships with customers • Aware and act on future requirements • Altering behaviour of consumers

  23. Other contemporary SA management issues • Unemployment/job creation • Crime • Poverty • HIV/Aids • Health in general • Corruption • Education • Development/ infrastructure • Land issue • Brain drain • Build houses • Other

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