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Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling

Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling. Vikram Yellampalli & Prity Tewary Oracle Open World 2014 Oct 2014. Speakers. Principal – Enterprise Applications Vikram_Yellampalli@Infosys.com. Vikram Yellampalli. Lead Consultant Bangalore, India

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Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling

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  1. Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling Vikram Yellampalli & Prity Tewary Oracle Open World 2014 Oct 2014

  2. Speakers Principal – Enterprise Applications Vikram_Yellampalli@Infosys.com Vikram Yellampalli Lead Consultant Bangalore, India Prity_Tewary@infosys.com +91 8197-154154 Prity Tewary

  3. Agenda Enterprise Collaboration Oracle Social Network Business Scenarios Benefits Nice To Have Features…

  4. Enterprise Collaboration • How do I ensure constant exchange of data & ideas? • Need • Faster and reliable communication mechanism • Context based communication • Quick access to People, Content and Processes • Ability to connect while on ‘Move’ • Challenges • Difficult to assess tangible benefits of enterprise collaboration tools. • Lack of tight integration with company processes, leads to Low User Adoption

  5. 2013 Next Generation Communications Study Aberdeen Sep 2013NGC study of 126 organizations found that • Organizations that had identified business collaboration as their top goal saw significant performance improvement Source: Aberdeen Group, Sept. 2013

  6. Agenda Enterprise Collaboration Oracle Social Network Business Scenarios Benefits Nice To Have Features…

  7. Oracle Social Network Secure, Private network to connect with people at work Helps make Informed Decisions Provides Actionable Insight Allows Context Preservation Has Maximized Reach

  8. Accessibility Web Browser Mobile devices Outlook Available from within Oracle Sales Cloud application Designed for Android, iPhone and iPad Outlook plugin to integrate with OSN

  9. Features People and Groups • Access People’s profile • Find, Create and Edit Groups • Follow People or Groups • View Recommendations Conversations • Secure Private Conversations • Group Conversations • Public Messaging • Add people to existing conversation • Offline messaging • Clear & retrieve conversations

  10. Features In Context Conversation • Reply to specific subject or message • Open multiple exclusive conversations with same contact Converse on Business Data • Expose specific Opportunity, Account or Lead on OSN • Have conversation on specific business data

  11. Features Share & Review Documents • Document Sharing in Conversation • Real Time Annotations • Folder Management Follow-Up • Follow up a particular contact • Brings attention to a message • Notification via email depending on preferences • Color coded icons

  12. Features Activity Stream • Monitor updates to social objects • View updates on People you follow • View activities of a Groups • Setup when you receive notification • Daily digests Notifications & Updates

  13. Features Collections • Conversations, Documents and URL’s • Common focus, subject or goal • Allows easy discovery of content • Unique membership with own wall

  14. Agenda Enterprise Collaboration Oracle Social Network Business Scenarios Benefits Nice To Have Features…

  15. Who Can Use? All users of Oracle Sales Cloud Sales Manager, Sales Admins etc. When? Lead Management Opportunity Management Customer Management Let’s see How…

  16. Sales Team Onboarding

  17. Territory Realignment

  18. Sales Campaigns

  19. Lead Qualification Follow-Up

  20. Opportunity Management

  21. Customer Management

  22. Organization-wide communications Available

  23. Agenda Enterprise Collaboration Oracle Social Network Business Scenarios Benefits Nice To Have Features…

  24. Benefits Quick Access to SME’s Access everywhere Reduced Ramp-up time Increased Productivity Shorter Sales Cycle Increased Customer Satisfaction

  25. Increased Sales

  26. Agenda Enterprise Collaboration Oracle Social Network Business Scenarios Benefits Nice To Have Features…

  27. What organizations would like to see… in the future releases

  28. Questions Share your feedback on this session via Twitter #InfosysAtOOW • Visit Infosys at booth # 1411, Moscone South

  29. Thank You

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