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Chapter 6: Overcoming Obstacles to Communication in Organizations

Chapter 6: Overcoming Obstacles to Communication in Organizations. Communicator Anxiety. Examples of Communicator Anxiety Expressing Ideas to Colleague Giving instructions to your employees Participating in a group discussion Interviewing or being interviewed Giving an oral presentation.

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Chapter 6: Overcoming Obstacles to Communication in Organizations

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  1. Chapter 6: Overcoming Obstacles to Communication in Organizations

  2. Communicator Anxiety • Examples of Communicator Anxiety • Expressing Ideas to Colleague • Giving instructions to your employees • Participating in a group discussion • Interviewing or being interviewed • Giving an oral presentation

  3. Types of Communication Anxiety • Situational Anxiety • Firing an employee • Presenting a controversial idea • Selling a product to a new client • Approaching a banker for a loan • Meeting new boss • Trait Anxiety • Personal • Internal feeling • Experienced regardless of the situation

  4. Managing Situational Anxiety • Prepare and Practice • Warm Up • Vocal exercises • Stretching • Use Deep Breathing • Use an introduction that will relax you • Concentrate on Communicating Your Meaning • Use Visual Aids

  5. Trait AnxietyCommunication Apprehension • Many people with trait anxiety feel that they • 1) are different from other speakers • 2) have a history of negative speaking experiences • 3) consider themselves inferior to others. • May be an inborn trait • Communibiology • Positive imagery and visualization, is a successful technique in managing trait anxiety. • Law of Attraction • Positive imagery exercise on page 155

  6. Obstacles to Communication • Inadequate preparation • Vague Instructions • 8 rules for giving instructions (page 157) • Jumping to conclusions • Inference-observation confusion, occurs when we fail to distinguish between what we observed firsthand and what we inferred • Examples page 163 • Bypassing • we assume that a word has the same meaning for other people that it does for us • See terms on page 165 • Sexual Harassment • Loss of human dignity and decreased productivity in the workplace • Definition on page 166

  7. Communication Technology Obstacles • Figure 6.4 on page 169 • E-mail, Instant Messages, Blogs • Increases access and faster retrieval of information • Electronic Meetings • Telecommuters complete tasks offsite • Videoconferencing • Used by multiple location companies to communicate with employees

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