1.16k likes | 1.37k Views
Customer Support Center Overview. June 2006. Agenda. What is the Customer Support Center Customer Support Center Terminology Demonstration of the Customer Support Center Functionality What’s Next. What is the Customer Support Center? .
E N D
Customer Support Center Overview June 2006
Agenda • What is the Customer Support Center • Customer Support Center Terminology • Demonstration of the Customer Support Center Functionality • What’s Next
What is the Customer Support Center? The Customer Support Center is your one-stop resource for access to information and support for all Product Lines and Products you have licensed from SunGard Higher Education.
Introducing… The SunGard Higher Education Customer Support Center https://connect.sungardsct.com/customer_support
The Customer Support Center Login Window: https://connect.sungardsct.com/customer_support
Finding Information – Search and Advanced Search: Limiting the Search Area
Finding Information – Search and Advanced Search: Search Results
Finding Information – Search and Advanced Search: Search Results
Finding Information – Search and Advanced Search: Search Results
Finding Information – Search and Advanced Search: Limiting through Advanced Search
Finding Information – Search and Advanced Search: Limiting through Advanced Search
Finding Information – Frequently Asked Questions Announcements and Solutions/FAQs
Finding Information – Using the Self Service Options: Search the Knowledge Base
Finding Information – Using the Self Service Options: Documentation and Download Center
Documentation and Download Center: Documentation Quick Access
Documentation Downloads: Postings Updated in the Last X Days, continued