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IT Service Servicio TIC

IT Service Servicio TIC. August 31 th 2012 . WE CAN HELP YOU. PROVIDED IT SERVICES. INFORMATION OF INTEREST. HOW TO CONTACT US. WE CAN HELP YOU THE TEAM. THE TEAM. MIGUEL ÁNGEL ROMÁN IT TEAM MANAGER. WE CAN HELP YOU. PROVIDED IT SERVICES. INFORMATION OF INTEREST.

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IT Service Servicio TIC

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  1. IT Service Servicio TIC August 31th 2012

  2. WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  3. WE CAN HELP YOU THE TEAM

  4. THE TEAM MIGUEL ÁNGEL ROMÁN IT TEAM MANAGER WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  5. THE TEAM CARLES GARCIA ED1 MORNINGS MARTA MONTAÑES ED1 AFTERNOONS JAVIER ESCACENA ED3 MORNINGS DAVID FERNANDEZ ED3 AFTERNOONS MIREIA DOMENECH EDSC MORNINGS FRANCESC SERRA EDSC AFTERNOONS WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  6. CONTACT US IF YOU NEED IT ASSISTANCE Configuring the wireless network on your devices Configuring your ESADE e-mail account Sending files to printers Accessing to the ESADE Intranet WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  7. PROVIDED IT SERVICES OUR SERVICES

  8. OUR SERVICES 100Mb Mailbox 650Mb Network Folders (private home directory S: and shared folder R:) Access to ESADE Intranet Wireless HotSpot(“esade”) Scanner at MBASA room 3 XEROX printers and photocopiers on 0, 2 and 3 floor VGA to DVI / MAC / iPad adaptors lending service Touchscreens at the 12 MeetingRooms WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  9. INFORMATION OF INTEREST THE BASICS

  10. TUI CARD Advantages You need to ACTIVATE your TUI card on the Intranet for first use 1. Print and make photocopies on campus 2. Pay at the on-campus cafes, restaurants and parking You can top up your card with cash at ARAMARK coffee or restaurant on the ESADE Campus 3. Borrow material from the library 4. Access to the Meeting Rooms WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  11. HOW TO PRINT You can printfrom 1. Any computer of the Campus 2. Your personal laptop WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  12. WHERE TO PRINT 0Floor 2ndFloor 3rdFloor WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  13. HOW TO CHANGE YOUR PASSWORD ESADE Intranet Goto e-Office Click «Password» at theoptionlist A new windowwillappear. Introduce your new password. WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  14. HOW TO FORDWARD YOUR ESADE E-MAIL ACCOUNT ESADE Intranet Goto e-Office Click «redireccion del correo/Mail Forward» at theoptionlist Followinstructionsto forward your Esade e-mail WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  15. HOW TO REQUEST A USERNAME CHANGE ESADE Intranet GotoPreferences Click «Request a usernamechange» at theoptionlist Followthe rules and instructionstorequestyour new username WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  16. 650MB NETWORK FOLDERS Advantages 1. They are secure in case of disk failure 2. The user does not depend on the computer to work 3. Increased security against viruses 4. Access from anywhere WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  17. TO REMEMBER USERNAME: name.lastname@esade.edu E-MAIL: name.lastname@alumni.esade.edu WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  18. TO REMEMBER www.esade.edu  e-Office E-mail WebAccess: http://webmail.esade.edu Moreinfoat: http://shared.esade.edu/infotic/Alumnos WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  19. PLEASE NOTE www.esade.edu/homepage/movingintoinnovation WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  20. HOW TO CONTACT US HELPDESK

  21. HOW TO CONTACT US IT Service Help Desk at MBA Campus is open: 1. IT Service: 3rd Floor(between 3D01 & 3D03) FIRST WEEK: SPECIAL ROOM 1D03 Weekdays from8:00h to 18:00h 2. InternalPhonenumber: 5555 3. External phone number: 93 567 66 99 IT Service Help Desk at SantCugat Campus is open: 4. e-mail address: cau@esade.edu Weekdays from8:00h to 22:00h Saturdaysfrom8h to 14h WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

  22. THANK YOU Q&A IT CREW WE CAN HELP YOU PROVIDED IT SERVICES INFORMATION OF INTEREST HOW TO CONTACT US

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