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Providing Stellar Services for Seniors

Providing Stellar Services for Seniors. Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library. Aging is Changing. Aging is Changing. Longer, healthier lives Better education and skills More options for work, learning and leisure. Aging is Changing.

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Providing Stellar Services for Seniors

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  1. Providing Stellar Services for Seniors Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library

  2. Aging is Changing

  3. Aging is Changing • Longer, healthier lives • Better education and skills • More options for work, learning and leisure

  4. Aging is Changing • A preference to “age in place” within multi-generational communities • Females still outnumber males at older ages, but the gap is narrowing

  5. Changing Life Stages

  6. Changing Perceptions

  7. What Do Seniors and Boomers Want From the Library? • What do they value in their lives? • What do they value about their community? • What outcomes would they like to see for their lives, families, community?

  8. HOW CAN THE LIBRARY MEET THEIR NEEDS?

  9. Getting Started • Access Your Current Services • Look at Your Demographics • Start a Senior Advisory Board

  10. Collections for Seniors • Large Print • Audiobooks • eBooks • eAudiobooks • Periodicals

  11. Programs for Seniors • Meditation Classes • Stress Management • Computer Classes • Brain Games • Genealogy • Antiquing • Personal History Classes • Book and Movie Series • Travel Programs • Gardening Series • Healthy Cooking Series • Veterans Coffee Hour • Craft Series • Needlework • Intergenerational Programs • Volunteer Opportunities

  12. Outreach for Seniors Who could be your partners?

  13. Whitmore Library Senior Advisory Board Established June 2011

  14. motivation • Community demographics • 25% of community population is age 50 or older • 8% of community population is age 65 or older • Increase library programs for seniors • Increase outreach to seniors • Teen advisory board model

  15. Purpose • Reach out to senior population in community • Seek input and participation from interested seniors • Identify and implement programs, projects, and activities for seniors • Address concerns and issues related to the library and seniors

  16. Activities • Monthly board meetings • Bulletin board for library events • Mitten Tree project (December 2011) • Book of the month display • Classic Movie Matinee • Zumba Gold exercise class • School supplies project (August 2012)

  17. Senior Advisory Board

  18. Mitten Tree

  19. Mitten Tree

  20. Book of the Month

  21. Library Event Board

  22. Zumba Gold Class

  23. Marketing • Attracting interested board members • Retaining board members • Promoting library programs • Visiting senior centers and care facilities

  24. Benefits • Increase senior-specific library events • Promote library programs • Create library advocates • Develop bond between board members and library • Social opportunity for seniors

  25. Why are you interested in working with the Senior Advisory Board? • “To further the outgoing aspects of the library particularly regarding seniors.” • “Meeting new people who like the library. I like our service projects.” • “I thought it would be interesting.”

  26. What would you like the Senior Advisory Board to accomplish? • “To reach more ‘senior’ people. • “What we’ve been doing—contributing to the community.” • “I wish we could get more people involved.”

  27. What do you enjoy most aboutthe Senior Advisory Board? • “The library tour.” • “The camaraderie among the members, although some people get off track easily.” • “Friendships I have made.” • “The few accomplishments we have achieved, for example the mitten tree at Christmas.”

  28. SLCLS GROWTH OF HOMEBOUND SERVICES

  29. WHO Is eligible? • Must be a resident of Salt Lake County living outside Salt Lake City boundaries. • Must be homebound.

  30. WHO IS ELIGIBLE? The Salt Lake County Library’s Homeward Bound Books Program is available to county residents who are homebound and cannot visit any of the library locations in person. To determine eligibility please leave a message for the Homeward Bound coordinator at 801-468-3700.

  31. Homeward Bound Services Homeward Bound Book participants can request a variety of materials, including books, large print books, audiobooks, music, movies and more. eBooks and eAudiobooks are also available on our website. Librarians are available to assist with reading recommendations.

  32. Welcome tohomeward bound books! What can the library send? Materials available for mailing include books, large print books, audiobooks, magazines, movies and music. How do I request what I want? • Call your assigned Library Contact for the Homebound. • Call Customer Service at 801-943-4636. • Place holds yourself at http://www.slcolibrary.org How do my materials arrive? Items are mailed at the library’s expense via the United States Postal Service. They are shipped in sturdy fabric bags with a zippered closure, and include a list of materials sent, along with their due dates.

  33. Lending Limits What are the limits on my library card? • Maximum number of items allowed checked out on card: 30 • Maximum number of holds allowed on card: 20 • Maximum number of renewals on an item: 3 • Maximum amount allowed unpaid before suspending service: $10 • Maximum items overdue before suspending service: 15 • Must pay for lost or damaged items? Yes • Can be sent to collections? Yes • Check out period for all item types except DVDs: 5 weeks • Check out period for DVDs: 3 weeks

  34. Returning the items How do I return the items? You can return materials by mail at no cost to you. Remove the address label from the plastic window on the mailbag and re-insert with the prepaid postage label on the reverse side face up. Any United States Postal Worker will accept the bag. Friends or family may also return materials to any of our county libraries. If enrolled in Meals on Wheels, your delivery driver will also accept the bags.

  35. LIBRARIAN CONTACTS • Reader’s advisory • Place holds • Help with any library needs

  36. Challenges • Cost • Staff Time • Physical Space

  37. But It’s All Worth It! I am so grateful for your program. Reading was a passion for [my mother], and she was able to continue that passion.” “Thank you for a much needed service for readers unable to drive to the library.” “Without your service and the company of the books my life would be a bit empty.” “This program is a godsend for me, and I’m sure for many others.”

  38. PROVIDING STELLAR SERVICES FOR SENIORS Daniel Berube, Whitmore Library dberube@slcolibrary.org Jennifer Fay, Kearns Library jfay@slcolibrary.org Nancy Schmidt, Holladay Library nschmidt@slcolibrary.org

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