The International Academy for Quality Denver , May 2002 Yossi Bester VP Conferences & Meetings

1. The International Academy for QualityDenver ,May 2002Yossi BesterVP Conferences & Meetings

2. The International Academy for Quality An independent,self-supported, non-profit making organization , run by academicians who have been chosen from the most respected, active and experiencedprotagonists of Quality , worldwide.

3. IAQ membership No. of active academicians :- 67 39% from Europe 29% from America 30% from Asia , Pacific, Africa & Middle East 34% Consultants 30% Academics 36% Business 16% are younger than 55 ! Countries :- 30 Continents :-5

4. Yearly Presence in 5 to 6 Conferences worldwide IAQ sessions and seminars in : • USA & Canada • Europe • Asia • Australia • South America • Central America • Middle East

5. 7 years major international quality events

6. Date Place Conference & Theme IAQ Activity May 20th-22nd 2002 Denver. Co. U.S.A 56th AQC Annual Congress “Performance Excellence: Take it to New Heights” IAQ Session Contact: Yossi Bester June 25th –27th 2002 Verona Italy The 7th world Congress for Quality Management “Business Excellence Make it Happen” Acn. Gopal Kanji Sept. 16th –18th 2002 Beijing China The 8th Asia Pacific Quality Organization (APQO) Conference Contact: Acn. Milflora Gatchalian Sept. 29th Oct. 2nd 2002 Harrogate North Yorkshire U.K. 46th EOQ Annual Congress “New Times, New Horizon, New Business” 1. IAQ Session 2. IAQ triennial meeting October 29th –31st 2002 Busan South Korea 5th Quality Management and Organizational Development (QMOD) “Building People and Organizational Excellence” IAQ Session Contact: Acn. Jens. Dahlgaard November 18th-21 nd 2002 Jerusalem Israel The 14th International Conference of the Israeli Society for Quality IAQ Session Contact: Acn.Y. Bester May 19th-21st 2003 Kansas City Mu. U.S.A 57th AQC Annual Congress IAQ Session

7. Publications • Anniversary Magazine, 50 years of Quality - October 1996 • TQM magazine –a millenniumvolume - November 1999. • BEST ON QUALITY. 13 volumes since 1988 • CONTACT. Quarterly newsletter

8. THE NEW STRATEGY OF THE INTERNATIONAL ACADEMY for QUALITY(IAQ) TOWARD THE YEAR OF 2000 Lausanne June 1966 Yokohama October 1996

9. THE ORIGINAL MISSION STATEMENT Article No. 2 of the IAQ constitution states the Mission of the Academy:- The aim of the IAQ is to promoteresearchinto thephilosophy,theory and practiceof all activities involved in achievingquality for the best use of world resources, and to develop a spirit of mutual cooperation at national and international levels.

10. BASELINE RULES FOR THEVISION • (Lausanne , June 1996 ) • Focus on the future role of the Academy. • Use the year 2010 as the target area. • Develop a list of trends. • Decide on the elements to be be included. • Seek broad agreement. • Share and agree upon a Vision Statement.

11. Global trends in the year 2010 • (Lausanne , June 1996 ) • Gap between firstandthirdcountries. • New types of organizations. • The impact of the information Age. • Quality of Life and quality as a way of life. • Personalized and customized products. • The education process will change. • Lessglobal conflict. • Speed of technology change. • Ethical issues of technology advances. • Globalizationof the world's economy. • Ethnicandgenderwork force changes. • Generative values changes will continue.

12. The IAQ Vision ( Yokohama, October 1996 ) THEIAQ should be a leader in fosteringinternational cooperation related to quality . THEIAQ should foster the use of quality principles, techniques&toolsfor : -The solution of world issue. -The solution of social issues. THEIAQ should be a leader in developingquality techniques. THEIAQ will continue to influence top management to use quality methods THE IAQ should identify, develop and support quality leadership. THE IAQ should be a leader in communicating quality related issues.

13. The New Mission Statement ( Yokohama, October 1996 ) The aim of the IAQ is to fully utilize theleadershipof Academicians, individually and in teams, toadvance worldwide, theknowledge , understanding andcommunication of thephilosophytheoryandpracticeof activities involved in the achieving quality for the benefit of people

14. MEMBERSHIP Key Success Factors Lausanne June 1966 Yokohama October 1996

15. Quality of IAQ membershipDefinition • Excellence & expertise in the field. • National and/or organizational professional leadership • Track record of accomplishments, academic and /or applications. • Excellent communications (oral , written , languages) • Commitment to the IAQ activities

16. Quality of IAQ membershipMeasures • Number of publications • National recognition - Awards • Leadership position • Sustained project record • Participation level at conferences

17. Membership Success factors • Expertness & experience • Ability to communicate • International involvement • Ability to travel • Strong position at “home country” • Collective knowledge of quality • Scientific approach to quality • Willingness to share ideas • Engaged in improvement of quality • Mixed academic base experience • Maturity , humor & tolerant

18. ORGANIZATION Key Success Factors Lausanne June 1966 Yokohama October 1996

19. Organization Success factors • Quality of membership • Communication network • Commitment & active participation • Cooperation with societies • Recognized by world leaders • Coverage of skills & regions. • Impact in developing countries. • Effective IAQ leadership.

20. COMMUNICATION Key Success Factors Lausanne June 1966 Yokohama October 1996

21. Communication Successes Factor • Contact with other IAQ members • IAQ Internal communication • IAQ External communication • Exchange of publications • Regional network • International network • National level network • Personal contacts • International visits • E-mail & Internet • Letters & fax • IAQ bulletin

22. IAQ & ASQPartnershipIndianapolisMay , 2000

23. The History • May, 1998, IAQ agrees to seek collaboration with ASQ • August, 1998, D.Luther to Ron Kingen proposes an alliance between ASQ and IAQ. • The proposal has two parts, one administrative, and one collaborative.

24. The Concept The Administrative Part: • ASQ to become IAQ’s administrative headquarters. • ASQ provides a mailing address. • ASQ collects dues, pays bills. • ASQ Press publishes the BOQ. • ASQ provides for meeting minutes. • ASQ provides an archival service. • IAQ will pay a minimal fee for the services.

25. The Progress…so Far • February 1999- ASQ Board accepts the collaboration. • April 1999- Legal council hired. • May 1999- IAQ passes resolutions. • August 1999- Tax application submitted. • December 1999- Application approved. • On-going – Michael O’Donoghue and Linda Zysko , from the ASQ , manage the IAQ administrative headquarter.

26. MAJOR OBJECTIVESFOR 2002 & BEYOND • Higher level of participation . • Annual report & assessment. • Measure. KPI’s • Active Country representatives. • Triennial Harrogate meeting. • “Live” IAQ Web Site • BOQ volume 14 • Quality Improvement Handbook • Associate Members work on projects • Joint projects with ASQ,EOQ,JUSE • Updated administrative procedures

27. Performance Indicators • Professional and geographical membership balance • Annual self assesment • Projects & publications output • Sessions and seminars per year • Participation per event • International opinion survey • Financial results

28. SELF ASSESSMENTas of May 2001 America10 of 21 48% Europe/Africa 8 of 17 47% Asia/Pacific 12 of 31 39% TOTAL 30 on 69 44% In 2002 - 31% Responsed !!

29. So , what next ? More efforts on the “How’s” instead of the “What’s” More influence on ,many as possible, worldwide“Top Decision Makers” Higher reputation as a “Tool” to enable the strategic outcome Higher commitment of all to better share the endeavor