1 / 20

Even It It’s Only on Your Mind: Cognitive and Social Effects of Rudeness

Even It It’s Only on Your Mind: Cognitive and Social Effects of Rudeness. Amir Erez University of Florida. “Rudeness”. discrete mild verbal, non-physical attack ambiguity as to intent manifested as: treating with disrespect Crude behavior or words Impolite behaviors.

yaakov
Download Presentation

Even It It’s Only on Your Mind: Cognitive and Social Effects of Rudeness

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Even It It’s Only on Your Mind: Cognitive and Social Effects of Rudeness Amir Erez University of Florida

  2. “Rudeness” • discrete • mild • verbal, non-physical attack • ambiguity as to intent • manifested as: • treating with disrespect • Crude behavior or words • Impolite behaviors

  3. Manipulation: Experimenter rude to a confederate • 7 min into experiment, confederate arrived and apologized for being late • In the civil condition the experimenter accepted his apology but told him that the study had already started and therefore he could not participate in this session. • In the uncivil condition, the experimenter said, “What is it with you? You arrive late…you're irresponsible... look at you…how do you expect to hold a job in the real world?”

  4. Differences Between Neutral and Rude Conditions Notes: N= 74 (N=40 neutral condition, N=34 witnessing rudeness condition); *p < .05, **p < .01.

  5. Results • People in the neutral condition were almost three times [odd-ratio 2.78 (p < .05)] as likely to enact OCB as those in rudeness condition • People in the rudeness condition were almost eight times [odd-ratio 7.92 (p < .01)] as likely to write “murder” instead of “demure” (for “remdue”) as those in the neutral condition

  6. Implications for teams functioning in emergency situations (with Peter Bamberger and ArikRiskin) • Does rudeness affect medical decision making? • The impact of rudeness on iatrogenesis (44,000-98,000 death a year in the US) in Neonatal Intensive Care Units in Israel • Medical diagnosis • Medical procedure • Medical treatment and medication errors • Simulation involving a doctor and two nurses treating a neonatal infant with necrotizing enterocolitis that will eventually lead to acute perforation of the bowel. • At a certain point in the simulation the infant’s “central line” explodes and the infant goes into cardiac arrest.

  7. Manipulation Peter introduces professor Greenberg the head of a critical head unit in one of the leading teaching hospitals in the US and an expert on team reflexivity. Neutral Greenberg:Thank you Peter. Indeed it’s my pleasure to be here in Israel to be doing this research with peter. I’ve already observed a number of teams for other hospitals here in Israel, and I am more convinced than ever that team reflexivity offers a very useful way for medical teams to learn. So good luck. Rude Greenberg: Thank you Peter. Indeed it’s my pleasure to be here in Israel to be doing this research with peter. I’ve already observed a number of teams from other hospitals here in Israel, and compared to teams that I’ve seen in the past, I can’t say I’m impressed with the quality of medicine here. I certainly believe that you guys have a lot to learn and that’s what team reflexivity is all about. In any case, good luck.

  8. Preliminary Results Notes: N= 72 (N=33 neutral condition, N=39 rudeness condition); *p < .05, **p < .01.

  9. Cognitive Effects of Rudeness

  10. Paired associates book-canoe rat-phone • rose-sock • corn-door Remember these word pairs by repeating them in your mind

  11. Differences Between Neutral and Rude Conditions

  12. Raven Test • Ten (10) Raven’s matrices • 8 minutes

  13. Erez, Porath, and Foulk • Traditional working memory tasks – Dual task Paradigm • Operation span task • Observing rudeness, Witnessing rudeness, priming rudeness • Does rudeness only interfere with only with articulatory processes or also with visuo-special processes? • Does rudeness affects the attention control system in working memory?

  14. Primes and Working Memory • e-mail was insulting store his • from are Florida oranges temperature • my she ignored phone requests • somewhat prepared I was calm • me aside down put she • sent I mail it over • is he disrespectful simple so • building it place there over • Participants see letters appear on the screen one at a time • See a math problems (1*2) + 1=? Is it 3 (true/false) • Participants then must recall the letters in the same order they saw them • The set of letters vary from 3-6 • Correlation between rudeness and absolute score (the sum of all perfectly recalled sets) was r=-.26*, and math error r=.31* • Working memory mediated the relationship between rudeness and anagram, brick, and creativity.

  15. Mediation of Working Memory Note: **p < .01, *p < .05.Witness Study (n=53), Prime Study (n=59)

  16. Effects of rudeness on inattiontional blindness Odd-ratio = 3.6 times more likely to notice gorilla when not in rude condition. http://www.theinvisiblegorilla.com/gorilla_experiment.html

  17. Differences Between Neutral and Rude Conditions – Tower of Hanoi

  18. Moderating effect of goal difficulty

  19. Moderating effect of goal difficulty

  20. Implications for Organizations • Are these findings obvious to managers? • The triviality of findings question • Does rudeness affect decision making? • Can people be inoculated against rudeness? • Should managers be always nice? • The ratio question

More Related