OMA Working Group TES O&M Steve Daniels Program Manager

1. TES O&M 12 May, 2004 OMA Working Group TES O&M Steve DanielsProgram Manager

2. Systems Supported Forward Depot Availability & Reliability Support From the Field Contents

3. Systems Supported Deployed Depot: Dave Henneberry, Jim Walsh • 3 to 4 day FEDEX delivery possible to all current Army locations • Next day delivery by hand from the Forward depot as required. Agreement with Mantech to hand-deliver packages. • Line-haul used for trailers, ECUs and generators • Depot used to provision FSRs with satellite phones, body armour, tents, bicycles etc. • FWD #2 ECU swap, DTES #1 generator swap • FWD #4 MEV trailer damage fixed en-route at depot “Great work to all involved. Forward Depot is paying great dividends. Many thanks to MANTEC. “ LTC Eugene W. Skinner Jr. 14 January 2004

4. Systems Supported Lessons Learned: • More PM time • Sparing more complete assemblies • ECUs, Generators, CIPs – More to come • Greater awareness of configuration differences • SCDL equipped DTES’s • Pending upgrades • FSR on-going training • More hands-on training for FSRs and the use of FSR training mentors • FSRs provide year to year continuity • Thorough cleaning and re-baselining after each deployment

5. Program Summary Site Operational Availability (Goal of 96%): Site (Jan-June) (July- Dec) 2003 FWD 1 99% 99% 99% Main 1 99% 100% 100% FWD 2 100% 92% 96% Main 2 100% 99% 99% FWD 3 89% 99% 94% Main 3 98% 100% 99% FWD 4 100% 97% 98% DTES 1 100% 100% 100% DTES 2 100% NA 100% DTES 3 NA 100% 100% DTES 4 NA NA NA DTES 5 NA NA NA

6. Program Summary Reliability Assessment: July – Dec 2003

7. Program Summary Mission Critical Ao: July – Dec 2003

8. Program Summary Reliability Assessment: Jan - March 2004

9. Evaluation Criteria Contract Performance Evaluation Factor Category “A” Program Management • A – 1 Cost and Schedule • 2003 cost under plan • 2004 – 2008 contract signed 24 December • All deployments and exercises supported • On-time delivery of 22 CDRLs and minutes • Effective management of Boeing and L3 • Subcontractor Cubic being added to support the SCDL

10. Evaluation Criteria Contract Performance Evaluation Factor Category “A” Program Management • A – 2 Problem Identification, Solution Development and Implementation • SWA Depot • Boeing FSR training and integration Three currently used, three more planned • Help Desk DSN line added (thanks to ASPO) • Configuration awareness

11. Evaluation Criteria Contract Performance Evaluation Factor Category “A” Plans • A – 3 Planning • Quick reaction to changing schedules and conditions DTES 1 deployment • DTES 3 request for an extra FSR • Better utilization of FSRs in training has reduced O&M FSR training to an average of three months

12. Evaluation Criteria Contract Performance Evaluation Factor Category “B” Logistics On-Site Support • B – 1 Availability • Goal of 96% Ao for the award fee period exceeded at all but one site • FSRs, with HQ support, improvise, adapt and find solutions

13. Evaluation Criteria Contract Performance Evaluation Factor Category “B” Logistics On-Site Support • B – 2 Responsiveness • FSRs complied with all restrictions and deployment requirements • ASPO direction and RFIs responded to quickly • FSR support on-site flexible in terms of level of effort required • PM or Site Manager at all DD-250s to participate in inventory and setup of storeroom and brief the unit

14. Evaluation Criteria Contract Performance Evaluation Factor Category “B” Logistics On-Site Support • B – 3 Completeness • All site “Open Issues” captured and tracked until completion • All site technical problems and failures captured and tracked to resolution then used for macro-analysis • Updates to drawings, tech manuals, FSR training plans tracked to completion • Feedback to production • FSR’s are members of the team • Everyone’s job is “whatever it takes to support the war fighter”

15. Evaluation Criteria Contract Performance Evaluation Factor Category “C” Logistics – Depot Suport • C – 1 Hardware / Software • 259 Product Support Center (HELP Desk) reports logged July – December • 232 NMR Reports logged July - December • O&M to perform MWO 9-2330-392-20-1,2 • Landing gear reinforcement (38) trailers & brake surge protection (47) trailers • Extra CIP servers and spares ordered • Very close relationship between O&M and Production • All design and production engineers support the fielded systems – Steve Erdman • FSRs supported all hardware and software upgrades

16. Pre-Award Fee Evaluation Contract Performance Evaluation Factor Category “C” Logistics Depot Support • C – 2 Technical Documentation • Drawings and tech manuals updated to reflect the changing configurations

17. Pre-Award Fee Evaluation Contract Performance Evaluation Factor Category “C” Logistics Depot Support • C – 3 Supply Support • Responsive to site requirements for replacement items to repair equipment or restock spares • Successful startup of the SWA depot • Successful hookup with existing supply chains to ensure replenishment and support of the deployed systems

18. Support From the Field FSRs Sustain, Maintain, & Improve • The Glue Between ASPO, The Contractor, and the User • What does the User Need?; Every Site is Unique • Bridge the Gap of Soldier Rotations • Support the Site, Not Just the System • Manage Total Quality Support • Foster Inter-Operability Between Systems • The Key to Flexible Integration • Support Fabrication and Upgrades • Working Outside the Box