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GLOCO Product Assurance System. Alex Blokker Joseph Hall John Longmire Rachel Noiseux Stan Rajan. Team 2 May 5, 2012. Business Problem. GLOCO Supply Chain Primary diversion on high-end medical device equipment Various distributors, manual touch points Product Counterfeiting
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GLOCO Product Assurance System Alex Blokker Joseph Hall John Longmire Rachel Noiseux Stan Rajan Team 2 May 5, 2012
Business Problem • GLOCO Supply Chain • Primary diversion on high-end medical device equipment • Various distributors, manual touch points • Product Counterfeiting • Brand deterioration • Increased consumer risk • Revenue loss (3% Annual Pacemaker Sales in 2010 - $24M)
New Service Offering - GPA • GLOCO Product Assurance (GPA) system • Increase product revenue ($24M+ annually) • Reduce risk to GLOCO, customers, patients • GLOCO will utilize RFID tracking for enhanced tracking and authenticity verification of pacemakers for GPA subscribers • GPA Customer Benefits • Notification of fraud or product issues (recalls) prior to use • Reduced risk to patients implanted with these devices • Eliminates manual paperwork and data entry for tracking
Use Cases: Verification & Warranty During pre-op, the pacemaker is scanned for both its RFID and barcode. A unique ID (surgery code, patient id, etc.) is entered or scanned as well. The pre-op user receives notification immediately with the product’s authenticity, viability, etc. 1 3 GPA transmits the data to GLOCO where the product codes are matched and the device is checked for any known issues. 2 GLOCO 4 After processing the warranty information, GLOCO sends the hospital an electronic record of the warranty, thus eliminating any manual paperwork.
Functional Requirements Solution • The user must be able to: • Select GPA function • Conduct product verification • Warranty registration • Conduct inventory update • Input alphanumeric data • GLOCO must be able to: • Store ERP data using GS1 standards • Ability to provision RFID tag
GPA Technical Architecture 4 2 3 1 Product Serialization and RFID Management: SAP Auto ID 2. GPA Mobile Application G-WARP extensions ERP extensions
Data Management • GS1 Standards for Healthcare Data Used • Global Location Number (GLN) • Global Trade Item Number (GTIN) • Data Collected from two main sources: • GLOCO • The Customer (Hospital)
Deployment Considerations • Time to market • Minimize patient risk and revenue loss • Minimize impact on current operations • Mitigate project risks; Establish contingencies • Identify roadblocks early • Upfront design and assessment • Create frequent success milestones • 4 Phased Approach 8
System Deployment • Phase 2: AUTO-ID • AUTO-ID Install • ERP Integration • Floor equipment install and config • Floor equip testing • Floor user training • Testing • Parallel usage • Cutover • Phase 1: Set-Up • Acquire and Install Dev resources • User Interviews • Technical Assessment • Software Spec document • Technical Gap assessment • Reference Architecture • Phase 3: G-WARP • G-WARP development • Integration to ERP • Outbound messaging dev • Testing • Promote to Production • Go Live / cutover • Phase 4: GPA • Configure Environments • Mobile App Dev • Agile Test Iteration 1 • Agile Test Iteration 2 • Code Complete • Testing • Promote to Production • Go live 9
User Enablement • Deployment Team • Sales Representative • Training Staff • Technical Resource • Training • Enhance support from GLOCO Warranty staff (FAQ’s) • Customer staff training with rollout • Follow-up training sessions as usage • expands • Communication • Leverage Sales Representative communication channels • Coordinate demonstrations and technical consultations • Relay timeline for new products
User Enablement • Deploying the Product • Assigned Deployment Team • Rollout by Product • Enhance Current Support Channels • Launching the Service • Leverage Corporate Systems • Issue Tracking, Product Feedback • Iterative Documentation • FAQ, Deployment Tips
Operational Readiness End User 1st Level Help Desk Customer Support Processors 2nd Level Application Support 3rd Level Developer Support Open Incident Perform RCA Search Knowledge Repository Confirm Bug / Open Change Ticket / Supply Patch Confirm Solution Send Solution to End User
GPA Prototype • Users scan the product they wish to register • RFID tag is on each pacemakerpackage
GPA Prototype • RFID scan returns the product’sauthenticity • Registration of product can be determined based upon information presented
GPA Prototype • Procedure ID must be provided for registration • Keypad or scanning of barcode will enter the procedure ID • Procedure ID ties the product to a patient
GLOCO Product Assurance:Driving Higher Revenues, Higher Profits, and Higher Brand Value for GLOCO
Q & A Any Questions?