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Guidance for Science Data Centers through Understanding Metrics John Moses, Carol Boquist, Tonjua Hines-Watts

Guidance for Science Data Centers through Understanding Metrics John Moses, Carol Boquist, Tonjua Hines-Watts. Current ESDIS metrics operations reflect increasing use of metrics for project management Weekly collection of product transactions from science data centers

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Guidance for Science Data Centers through Understanding Metrics John Moses, Carol Boquist, Tonjua Hines-Watts

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  1. Guidance for Science Data Centers through Understanding MetricsJohn Moses, Carol Boquist, Tonjua Hines-Watts • Current ESDIS metrics operations reflect increasing use of metrics for project management • Weekly collection of product transactions from science data centers • Weekly status reports for high-level monitoring of science instrument data flows • Monthly and annual reports for management briefings of the recent trends across systems • Ad-hoc reports for special science data studies, user characterization, access method trends and analysis at the product level • Real-time collection and posting of user activity from Web page tags • 47,000 reports per day (average) • Access by data centers for validation and analysis • American Customer Satisfaction Survey conducted annually • Through Treasury/OMB – to ensure anonymity and compliance with Federal regulations • Approximately 50 rating and demographic questions sent to 25,000 email addresses • Rating questions provide measures of satisfaction; demographic questions lend insight • Metrics re-engineering will increase insight into user access and take advantage of recent capabilities offered by commercial venders • New tools for recording and analyzing how users navigate through Web pages, find and access products (NetInsight) • Advanced integration of metrics with Web services RDBMS (HTML DB) allow

  2. Users SEDAC SEDAC Web ORNL ORNL Web NSIDC systems (2) NSIDC Web LaRC ASDC Web LaRC systems (2) JPL PO.DAAC Web JPL PO.DAAC GSFC systems (3) GSFC Web (3) Operations GHRC LP-DAAC Web EDC LP-DAAC GCMD WIST ASF Ad-hoc Query & Summary Reports Page Tag Data Distribution Reports NetInsight Web server http https Web server Page Tag Data RDBMS Tables By DAAC Directories Import & QC Generate Summaries FTP server sftp scp Log File Data User profiles Product metadata Product search term Page tag manifest Log file manifest Page Tags Installation script Tracking code Data center configuration information ESDIS Metrics System

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