1 / 4

INTELLIGENT CUS T OMER ENG A GEMENT

INTELLIGENT CUS T OMER ENG A GEMENT Right Communication for the Right Product to the Right Customer at the Right Time through the Right Channel. > In T ouch Retail CRM. > Customer Intelligence. > Campaign Manager. >Social Connect. > Clienteling. > Lifec y cle Mar k eter. 5-7%

yamin
Download Presentation

INTELLIGENT CUS T OMER ENG A GEMENT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. INTELLIGENTCUSTOMERENGAGEMENT RightCommunicationfortheRightProducttotheRightCustomer attheRightTimethroughtheRightChannel >InTouchRetailCRM >CustomerIntelligence >CampaignManager >SocialConnect >Clienteling >LifecycleMarketer 5-7% Increaseinsales 10xROI onRetailCRM Resultwithin 3months Golivein 2weeks

  2. DRIVINGSALES &LOYALTYWITHINTELLIGENTCUSTOMERENGAGEMENT Youalreadyknow that your customersbuycertainproductsatcertaintime -whichprobablyleads youto wonder…Howcanyouimplementprogramsandcampaignstoincreasetheirpurchasebehavior?Wouldtheybe willingtobuymorefromyouiftheyhadin-storereal-timerecommendationsonotherproductstobuy? Ifacustomerbuysfromyouevery30days,anddoesn'tforamonth,areyoumissinganopportunity?Whatifyou couldprompttheminadvancetocomeintoyourstore? Wouldn’titbegreatifyoucouldpredictthebehaviorofeachofyourcustomers?Givingthemtherightproduct attherighttime,attherightpricepointandthroughtherightchannel,whetherthat’sinyourstore,ontheWeb, onamobilephone,throughemailoronFacebook.Allthisisindispensiblewithretailchangingfast! XXX Predicitivecustomer-centric strategiestakecentre-stage Arrivalofmulti-channel interfaceapproach Retailersrelinquish“one-size-fits-all” mindsetforPersonalization Gainingmind sharehasprecededwalletshare PointofSalehasturnedinto PointofEngagement AtCapillary,ourmissionistohelpyoudrivesalesthroughIntelligentCustomerEngagement™. Our marqueecustomerslikePizzaHut,Puma, Benetton,Nokiaand Nikehave realizedasmuch asa10% increaseinsame-storesalesbyleveragingCapillary’ssolutions,whichcombine frictionlessconsumerenroll- ment,back-endanalyticsandcampaignmanagementtodriveconsumerengagementacrosseverymajorchan- nel,includingin-store,mobile,e-mailandsocial. THESOLUTIONSUITE COREINFRASTRUCTURE •Data Security •24/7HelpdeskSupport •HighAvailability Intouch CoreCRM& LoyaltyEngine Multichanneldata capture Customer Intelligence Q&AbasedBusiness Intelligence GuidedReportsand Dashboards Campaign Manager ClosedLoop MarketingAutomation Multi-channel Engagement BUSINESSANALYTICS •StatModeling •Bespoke Analysis •AdhocAnalysis TM INTELLIGENT CUSTOMER ENGAGEMENT AUXILIRYAPPS •GiftCards •Feedback ManagementSystem •E-Bills SocialConnect Conversationand EngagementPlatform Coupons,LikeBoosters andCRM Integration Clienteling Singleviewof customer AssociateTaskflow Management Lifecycle Marketer Time-axisbased Engagement In-storeandDigital Integration CONSULTING •StrategicConsulting •LoyaltyDesign •DedicatedAccount Management

  3. InTouchReal-timeCRM&LoyaltyEngineTM Capillary’sPOSpre-integratedInTouchCRMhelpsyoucollectdatainstore,onlineorwhereveryou needitfromandmanageitinoneplace.Increasesign-upswithaquick,virtuallyform-free,mobile orcard-basedsignupprocess. CapillaryCustomerIntelligenceTM CapillaryCustomerIntelligencehelpsyouanalyzedatasoyoucanbegintounderstandyour customersbetter.TheguidedQ&Abasedplatformispre-configuredtoprovideintuitiveanswers toyourbusinessquestions. CapillaryMultichannelCampaignManagerTM Develop personalizedmarketingcampaigns across allyourchannels:in-store,socialmedia,email, mobileandevensmartphonesandtablets.Pre-packagedcampaigns increasepurchasefrequency, up-sell,cross-sellandreducelapsation. CapillarySocialConnectTM Capillary’sSocialCRMenrichesyourexistingCRMdatabycapturingcustomerdatafromsources likeFacebook,TwitterandFoursquare.Monetizeyourfanbasewithsocialcampaignsshowing responsesashighas30%. CapillaryClientelingTM Builddatafromeveryvisit,socialmediainteractionsortransactionsavailabletoyourcustomer- facingstaffthroughCapillary’sClienteling.Provideexceptionalin-storecustomerexperienceand personalizedrecommendations-Atthetimetheywantitandinamannerthatsuitsyoursales environment. TM CapillaryLifecycleMarketer Capillary'sLifecycleMarketerhelpsyousendcommunicationtocustomersbasedontheir predictedbehavior,andsendfollow-onremindersbasedontheiruniqueresponsestoyour campaigns.TimeismoneywithLifecycleMarketer. CAPILLARYADVANTAGE Single, Integrated 360-degreeSolution CloudbasedCRM&Quick deployment StorelevelImpact Fromdatacapturingtoadvanced actionableanalyticsandclosing theloopbyexecutingfocused, targetedandROI-oriented campaigns Easyintegrationwithmost point-of-salesystems,zero infrastructureinvestmentand quickerresultswithquicker deployment-Golivein2weeks. EmpoweringtheCMOsteamwith the ability to create workflows and manage micro-targeted campaignatthestorelevel

  4. Testimonials ”Capillary’sanalyticalsolutionshavehelpedusidentify ourcustomer’sresponsivenesstodifferentproduct segmentsandtheir repeattendencies,enablingusto betterdesignourproductlaunchcampaigns” ”CampaignscombinedwithCapillary'sin-store dynamicvoucheringsolutionforup-sellhavehelped usincreaserevenuesforallourstores” Edward Khoo RetailAreaManager,Puma JulianaLim SeniorMarketingDirector,PizzaHut "CapillaryprovidesJackWillswithanend-to-end AnalyticsandCampaignsservice thathas delivered tremendousresultsinaremarkablyshortperiodof time.” "Capillarywas anaturalchoiceforusastheyofferan easy touse andimplementCRMsolutionwhichisvery lightweightonresourceusage.” AnupamJhunjhunwala, CEO,Store21 PreeteshParmar HeadofCRMandLoyalty,JackWills 70Million endconsumers 10,000Stores 140clients Backedbyleading investors Awards&Recognitions LONDON DUBAI BEIJING SANFRANCISCO BANGALORE SINGAPORE SYDNEY JOHANNESBURG LeadingClients Visitwww.capillarytech.comformoredetails. Forqueries andmoreinformationcontactusat:info@capillarytech.com

More Related