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Knowledge =justified true belief. Tacit -Personal -Difficult to formalize -Help define people’s worlds. Explicit -Transferable -Systematic. Management Information System. Double Loop Learning -Analytical -Examines commands. Single Loop Learning -Obeys commands. Collaboration.
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Knowledge=justified true belief Tacit -Personal -Difficult to formalize -Help define people’s worlds Explicit -Transferable -Systematic Management Information System Double Loop Learning -Analytical -Examines commands Single Loop Learning -Obeys commands
Collaboration Organizational Knowledge -created by teams of diverse people using continuous dialog with the purpose of improving and organizing information Mutual trust -people feel comfortable and safe sharing their thoughts Single and Double Loop Learning Lower management must feel valued by upper management Interdependence -team members utilize each other to improve ideas
KM transfers tacit to explicit and explicit to tacit Companies like Merrill Lynch use KM to train brokers and eliminate errors Builds peer relationships and motivates employees Benefits Makes information more accessible and allows quick transitions for new employees