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International SOS Membership

INSERT YOUR COMPANY LOGO HERE ON EVERY PAGE. International SOS Membership. Helping you manage your health & security risks abroad. PRESENTERS NAME. INSERT PRESENTERS PHOTO HERE. Why are we all here today?. International SOS membership: what’s in it for you Services available to you

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International SOS Membership

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  1. INSERT YOUR COMPANY LOGO HERE ON EVERY PAGE International SOS Membership Helping you manage your health & security risks abroad

  2. PRESENTERS NAME INSERT PRESENTERS PHOTO HERE

  3. Why are we all here today? • International SOS membership: what’s in it for you • Services available to you • Pre-travel • During travel or assignment • In an emergency • Q&A - learn more about how your membership can assist you

  4. International SOS Membership Managing your travel risks Post-incident Incident EVENT RESPONSE Pre-incident Pre-incident Incident RISKMANAGEMENT Post-incident

  5. Global Infrastructure A network that works for you • 27 assistance centres • 35 clinics • > 1 million cases • 16,000+ medical evacuations • Global information centre • 6 regional security centres • 90+ languages supported • 68,000+ certified providers • 50+ million bookings annually

  6. International SOS Membership Helping you manage your travel risks Pre-departure Travel or Assignment Emergency Prepare. Educate. Acknowledge. Assist. Inform. Advise. Recommend. Act.

  7. International SOS Membership Before you leave, prepare yourself PRE-DEPARTURE • Consider: • Does your destination have high medical or security risks? • Is your destination in a remote area? • Are there multiple destinations on your trip? • Are you currently taking medication or have a health issue? • Have you ever been to this destination before? • Do you speak the local language? • Is there an active medical or security alert on your destination or on a leg of your journey?

  8. Beware of your risk exposure Before you leave, prepare yourself VARIABLE HIGH MODERATE EXTREME LOW LOW HIGH LOW MEDIUM EXTREME PRE-DEPARTURE • Indicate: • Standard of localmedical care • Risk of serious infectiousdiseases • Medical risk can vary within country • Major cities may have lower risk • Remote areas may have higher risk Take precautions: The higher the risk, the more precautions you should take before and during your trip.

  9. Beware of your risk exposure Before you leave, prepare yourself VARIABLE HIGH MODERATE EXTREME LOW LOW HIGH LOW MEDIUM EXTREME PRE-DEPARTURE When preparing for travel, consider not only the risk map, but also how often you travel.

  10. International SOS Membership Prepare yourself before travel PRE-DEPARTURE www.internationalsos.com

  11. International SOS Membership Prepare yourself before travel ASSESS • Find out about: • Medical Alerts • Security Alerts • Pre trip medical advice • Vaccinations • Medical Risk Rating • Emergency contact numbers • Cultural tips • Voltage and plug information • Weather • Sign up for: • Medical Alerts • Security Alerts • Alerts specific to your travel itinerary

  12. International SOS Membership Prepare yourself before travel ASSESS

  13. International SOS Membership Prepare yourself before travel PRE-DEPARTURE Heightened security at check points HEADING TO A HIGH-RISK DESTINATION? Extreme weather STILL HAVE QUESTIONS? ? Road and rail infrastructure problems Terrorism threats Problems or limitations of medical infrastructure Airlines strikes and other industrial action Disease outbreaks FOR A PRE-TRAVEL BRIEF CALL THE ASSISTANCE CENTRE

  14. Sydney +61 2 9372 2468 Singapore +65 6338 7800 Philadelphia +1 215 942 8226 London +44 20 8762 8008 Client Name Membership Type Membership Number International SOS Membership Prepare yourself before travel PRE-DEPARTURE Call us anytime, anywhere at any of our assistance centres around the world • Member Tips: • Always carry your International SOS card in your wallet. • You can call us reverse charges, if necessary. • Add International SOS to your mobile phone contact list along with your membership number. Save our assistance centre number to your mobile now: Sydney +61 2 9372 2468 | Singapore +65 6338 7800

  15. Membership App PRE-DEPARTURE • Gives you what you need to make the most of your membership • provides you easy access to our assistance centres and wider global network to support you wherever you are • keeps you informed of developments at your location Android2.1 and higher BlackBerry OS 4.5 and higher iPhone iOS 4 and higher

  16. PRE-DEPARTURE Introductory video to learn about membership and the App Enter membership number to log in Remember membership number when you log out

  17. International SOS Membership Your pre-departure medical & security checklist PRE-DEPARTURE • Visit the International website www.internationalsos.com and review destination medical & security information • Review the vaccinations I require for my destination • Sign up for email alerts • Call the International SOS assistance centre for a travel brief • Have an International SOS membership card in my wallet • Program the International SOS assistance centre number into my mobile phone • Download the membership app to my Smartphone

  18. Staying safe and healthy Assist. Inform. TRAVEL OR ASSIGNMENT Routine issues Coups Lost Wallet Can I drink the water? Doctor Referral Hotel Referral Flu Civil Unrest Lost Wallet Medical Illness Directions Threats Typhoid Fever Extreme Weather Tooth Ache Diarrhea Travel-related infections Air Quality Can I use the local taxis? Language and cultural barriers Airline Delays Vehicle Accidents Immigration & Visas Rural Isolation Common Travel Problems

  19. Staying safe and healthy TRAVEL OR ASSIGNMENT • 24/7 advice and assistance through 27 assistance centres – medical, security and general travel • Medical & security information through online country and city guides, security forecasts • Automatic medical and security email alerts while travelling • Access to developed standard medical care through 32 International SOS clinics • Referrals to qualified network of medical and logistical assistance providers • Access to emergency medical records • General & emergency medical assistance

  20. International SOS will: Arrange an ambulance Pay medical fees when approved Monitor your condition and give advice Evacuate you to a center of medical excellence Evacuate you to a safe area Help with your family Handle logistics associated with fatalities In an emergency EMERGENCY

  21. In an emergency EMERGENCY • 24/7 decision and crisis management support • Activation of Crisis Centre • Deployment of International SOS staff on site for emergencies and emerging situations • Help to identify all employees in affected locations • End to end operational and logistical management of medical or security evacuations stages • Hospitalisation and medical monitoring • Liaising with family and employer • Follow through and return to work assistance

  22. Recovering from a stroke International SOS membership provides access to superior health providers and logistics services that saved Darryl’s life Service: International SOS membership Location: Moscow, Russia Darryl has a stroke while on business trip to Moscow. Jane, his wife calls International SOS assistance centre for help >> • Darryl found unconscious by colleagues • Experiences seizure on way to ER in Moscow • Incorrect diagnosis and inadequate medical care • Darryl flown to London under supervised care • Wife and children flown from Sydney to be with him • Undergoes three critical surgeries in London • Repatriated via air ambulance to Toronto • Full recovery made

  23. Pre-travel advice to difficult places Travel to difficult region made easier with pre-trip assistance and guidelines issued through the Intl.SOS website and assistance centres Service: International SOS membership Location: Port Moresby, PNG Brisbane based lawyer needed assistance to plan her first trip to Papua New Guinea>> • Logged into member section on International SOS website • In country guide to health & safety issues • Clear guidance as women traveller • Two months prior received vaccinations • Pre-travel briefing from assistance centre • Advice on hotels, drivers and local logistics • Onsite usage of membership app for BlackBerry

  24. Treating a throat infection abroad Access to high quality medical assistance and care while abroad and peace of mind that someone is available in local language to assist Service: International SOS membership Location: Paris, France New Zealand based marketing director falls ill during week long trip to Paris >> • Assistance centre answered call within 20 seconds and put him through to English speaking physician • Appointment scheduled on same day with English speaking medical staff • Diagnosis resulted in penicillin allergy detection • Prescription and medication issued • With traveller’s permission and Intl.SOS’ recommendation, flights postponed for return journey to manage risk of further complications

  25. No matter how small your concern may feel, when in doubt, call International SOS for support. 24/7 ASSISTANCE CENTRE Sydney +61 2 9372 2468 Singapore +65 6338 7800 www.internationalsos.com • THANK YOU • Enter your email address here

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