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ICT Services

ICT Services. History What do we provide Design Goals Benefits Future. History. Unskilled local managers have to handle all I.T. issues Sourcing, purchasing & installing new equipment Managing and testing backups Resolving technical problems Expensive outsourcing contracts

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ICT Services

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  1. ICT Services

  2. History • What do we provide • Design Goals • Benefits • Future

  3. History • Unskilled local managers have to handle all I.T. issues • Sourcing, purchasing & installing new equipment • Managing and testing backups • Resolving technical problems • Expensive outsourcing contracts • 80 + different ways of doing the same thing • No strategic view • Chaotic management and support

  4. What do we provide? • Single point of contact for all IT services • Technical support • Hardware & software purchasing • Installation • Networking • Advice & guidance • Negotiation with other local services • Email and network services • Strategic negotiation

  5. Network design goals • Complete service • Fully managed • Effective support • Uniformity • Secure • Built in fault tolerance • Tailored solutions where necessary • Low cost • Scalable

  6. Benefits • Managers and staff time freed up • Reliable • Access from anywhere incl. mobile access • Effective disaster recovery • Support costs reduced • Corporate identity

  7. Future • Integration into CJSM • Finalising ADT with City of London • Extend network to all offices

  8. ICT Services

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