Why Vendors Respond

1. Since 1982 our clients have witnessed that going from a maintenance agreement to a managed time & materials program has not resulted in any noticeable difference in response time despite a vendor stating differently. Below are several reasons why you should not see any significant difference. Why Vendors Respond • By non-renewing the maintenance agreement, the vendor is highly motivated financially to recoup as much of the guaranteed former revenue as they can. The high profit margins vendors build into labor, travel and parts ensures they continue to earn very significant profits from the University. Vendors know that in some cases where competition exists, a customer could change service providers and utilize a different OEM or ISO. The incumbent vendor is in tune to this fact and does not want to jeopardize losing highly profitable time & material service revenue. They know that closely following service $$$ is income from the sale of new equipment and consumables/supplies. Bottom-line, the vendors want to maintain excellent service history as their equipment and service reputation is at stake. They want to continue to use your University as a reference in their geographical sales and service area. Additionally, the SU program is endorsed by E&I and has been serving educational institutions since 1982. The University’s Procurement team has thoroughly vetted the program and has spoken to other peer institutions that are successfully using this expense reduction tool.