Driving in Chaos: The New Normal of Pupil Transportation

1. Driving in Chaos: The New Normal of Pupil Transportation CASTO State ConferenceSan Diego, California Designed and Presented By Dr. Cal LeMon, Executive Enrichment, Inc.

2. I cannot believe you look this amazing…after last night!

8. Every morning the gazelle wakes and knows that he must run faster than the tiger or he will be eaten. Every morning the tiger wakes up and knows he must run faster than the gazelle or he will starve. It doesn’t matter if you are a tiger or a gazelle, you better start running. -- Attributed to the CEO of Home Depot

9. “Machines are the new proletariat…The working class is being given its walking papers.” -- Jacque Attali

10. More than 800 million human beings are now unemployed or underemployed in the world.

11. Today, less than 17% of the workforce is engaged in blue collar work.

12. Every living thing expends energy and will do whatever is needed to preserve itself, including changing. --Leadership and The New Science

13. How the Mighty Fall by Jim Collins

18. Hubris Born of Success

19. Undisciplined Pursuit of More

20. Denial of Risk and Peril

21. Grasping for Salvation

22. Capitulation to Irrelevance or Death

24. Obsolescence Obsolescence is process and product becoming irrelevant as a result of a sudden paradigm shift.

28. Moore’s Law Gordon E. Moore, “The number of transistors placed on an integrated circuit will double every two years.” (1971).

30. What is obsolete in your pupil transportation operation that you need to eliminate?

31. Competition is a Reality Pupil transportation is an international business

32. At least 3.3 million white-collar jobs and $136 billion in wages will shift from the U.S. to countries like India, China and Russia by 2015.-- Forrester Research

33. What is Not “Foreign” about Competition Technology has made it possible to shop in Hong Kong in the morning, Stockholm in the afternoon and Wichita in the evening.

34. The Price is Always Right The globe has become a small place where financial opportunity crosses cultural lines.

35. In a typical year, about 100 million people worldwide go online for health and medical information and visit more than 23,000 medical web sites.-- Wall Street Journal

36. What is the name of the organization meeting in a hotel ballroom (like this) strategizing how to get “your pupil transportation business”?

37. “Imprinting” and Pupil Transportation The Conceptual Age is your ability to create a new “mental construct” about the advantages of pupil transportation

40. Consensus Map

41. 95 – 5 Split Conscious Subconscious

44. 6-10 Rule For every 10 people who say they will complain, 6 will never show up.

45. 3-11 Rule For every satisfied customer, he/she will tell 3 other people. For every dissatisfied customer, he/she will tell 11 other people.

46. The customer’s evaluation of service is more important than your own.

47. What is the “consensus map” of your “customers”—the people who entrust their children to your safe traveling business?

48. The Realities of the New Normal in Your Pupil Transportation Workplace The only choice you have for chaos is to “leverage” it

49. The Realities of the New Normal in Your Pupil Transportation Workplace Kissing-off what does not work is your greatest challenge

50. The Realities of the New Normal in Your Pupil Transportation Workplace Remove “that will never work” from your vocabulary