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Expanding Access to Justice Changing the World of Legal Services

Expanding Access to Justice Changing the World of Legal Services. Jeff Bell Chief Executive Officer. CWAG | July 20, 2016. The Need for Legal Services is Clear. People are most likely to ignore or address their legal problems themselves 46% do nothing

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Expanding Access to Justice Changing the World of Legal Services

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  1. Expanding Access to Justice Changing the World of Legal Services Jeff BellChief Executive Officer CWAG | July 20, 2016

  2. The Need for Legal Services is Clear • People are most likely to ignore or address their legal problems themselves • 46% do nothing • 16% seek help from family or friends • 15% seek formal help • Accessing Justice in the Contemporary USA: Findings from the Community Needs and Services Study, ABA 2014. • Between 70 and 80 percent of civil cases in local courts involve a pro-se litigant. • Connecticut Law Review, Jessica K. Steinberg, February 2015..

  3. People are Underserved • People want help • 57 million Americans have legal issues • 72% said lawyers are difficult to reach • 74% said they dread the though of talking to a lawyer • 72% said that most lawyers will try to take advantage of you • 9 out of 10 respondents said if cost were even more affordable they would seek legal help. • ABA study/survey showed: • Only 9% spoke with an attorney when they called • 32% of those who called never even spoke to a human; they only got voicemail • 42% of law firms took three or more days to respond to voicemail or online intake forms

  4. Consumers Are Demanding Evolution and Change • The Gig Economy is changing how we work • Whether it is Uber, TaskRabbit, UpWork, Fiverr, Lyft or LegalShield • People are working differently. • Aligned with Millennial Values • They want things on their terms and they have more options than ever. The demand for change is everywhere…

  5. The Sharing Economy • Changing how we consume: • More Supply (Uber and AirBnB) • More Organized Demand (Amazon, eBay) • More Transparency (Kayak, TaskRabbit, Angie’s List) • More Competitive Price/Value (Hotwire, Overstock)

  6. Meeting Customer Demand for Legal Services • We must: • Raise Awareness and Educate • Leverage Technology • Drive Accountability

  7. How LegalShield is Addressing the Future of Legal Foundation: A Responsive, Accountable & Qualified Network

  8. The Differentiator: The LegalShield Provider Network • A unique & proprietary network of dedicated law firms • Comprehensive coverage • A Member Bill of Rights • Unlimited Advice & Consultation • 25% Preferred Member Discounted Hourly Rate • DIY + Lawyers

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