Share your thoughts: # BASSCsafe

1. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Safeguarding: Intentional and Unintentional Harm – How Carers are Caught up in Safeguarding Investigations Devika Govender Adult Safeguarding ManagerLondon Borough of Bromleydevika.govender@bromley.gov.uk Share your thoughts: #BASSCsafe

2. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 What isabuse? Share your thoughts: #BASSCsafe

3. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 What is abuse? • Abuse is the violation of an individual's human and civil rights by any other person or persons • Abuse may consist of single or repeated acts • Abuse can happen anywhere: • in the vulnerable person's own home • out in the street, or • in their care home or hospital Share your thoughts: #BASSCsafe

4. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Forms of abuse • Forms of abuse include: • physical abuse e.g. hitting or pushing • psychological abuse e.g. making threats, humiliating • financial abuse e.g. theft, misuse of property, cash or benefits • sexual abuse e.g. sexual acts that the vulnerable person does not consent to • neglect e.g. ignoring a vulnerable person's medical needs • discriminatory abuse e.g. abusing someone because of their race or sexuality • Forced marriage is a form of child/adult/domestic abuse and where a vulnerable adult is threatened with or is the victim of a forced marriage the case will be dealt with under adult safeguarding procedures Share your thoughts: #BASSCsafe

5. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Healthwatch Bromley:An Introduction Folake Segun CoordinatorHealthwatch Bromleyfolakes@healthwatchbromley.co.uk Share your thoughts: #BASSCsafe

6. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 What is Healthwatch Bromley? • Healthwatch Bromley helps children, young people and adults speak up about health and social care • Healthwatch Bromley supports people get the best out of health and social care services by influencing and challenging how health and social care services are provided locally Share your thoughts: #BASSCsafe

7. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 About Healthwatch Bromley • Established by Health and Social Care Act 2012 • Began on 1 April 2013 • Interim Trustee Board • Staff – Coordinator & 1 Community Engagement Officer • Open to everyone in Bromley to join the network • Part of a national network • Independent, transparent and accountable to the people who live, or access services in the borough • Volunteers will play a vital part in the success of Healthwatch Bromley’s activities Share your thoughts: #BASSCsafe

8. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 What we do… Engagement and Outreach Intelligence and Evidence Information and Signposting Share your thoughts: #BASSCsafe

9. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Key functions of Healthwatch • Gathering the views and experiences of service users, carers, and the wider community • Making people’s views known • Involving locals in the commissioning process for health and social care services, and process for their continual scrutiny • Referring providers of concern to Healthwatch England, or the CQC, to investigate • Providing information about which services are available to access and signposting • Collecting views and experiences and communicating them to Healthwatch England • Work with the Health and Wellbeing Board in Bromley on the Joint Strategic Needs Assessment and Joint Health and Wellbeing Strategy (which will influence the commissioning process) Share your thoughts: #BASSCsafe

10. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Comments received can be used to inform and influence Health and social care providers Joint Strategic Needs Assessment Other Stakeholders e.g. HWE & CQC Health and Social Care Commissioners Health and Wellbeing Board Share your thoughts: #BASSCsafe

11. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Workshop Scenarios Share your thoughts: #BASSCsafe

12. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Questions to Consider • Is this a safeguarding issue? • Is the victim a vulnerable adult? • Has the victim suffered significant harm? • Has a crime been committed? • Is the person alleged to have caused harm a member of staff with a duty of care to vulnerable adults? Share your thoughts: #BASSCsafe

13. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 And lastly, thank you! and, if you have any other ideas after today, let us know by Twitter by using #BASSCsafe Share your thoughts: #BASSCinfo