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Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010

YOU’VE GOT QUESTIONS WE’VE GOT THE ANSWER BOOK! Information & Referral in the Library and the Community. Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010. By the end of this class, we hope you’ll.

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Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010

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  1. YOU’VE GOT QUESTIONSWE’VE GOT THE ANSWER BOOK!Information & Referral in the Library and the Community Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010

  2. By the end of this class, we hope you’ll *Understand the term “Information & Referral” and be familiar with several I&R resources; *Be able to locate the I&R database to perform simple subject searches and know how to use the print version of The Answer Book; and *Gain confidence that you’re providing appropriate, targeted referrals for your customers.

  3. Information & Referral the practice of matching up people who have human-service needs with the agencies / organizations that can meet those needs.

  4. ….which means….? • info in The Answer Book • Info on organizations that address specific needs • contact info for current elected/appointed government officials/offices (local and state) • contact info for current elected officials (national) • special interest groups, orgs, clubs

  5. IS IT REFERENCE OR I&R? Reference: Factual in nature (how many states are there?) Contact information for businesses (phone number for the Sonic in Cliffdale Road) I&R: Deals with human needs and the groups/organizations that can meet those needs (I need to find a homeless shelter/bridge group/cancer survivors’ group) Contact information for local, state, national governmental bodies/people (phone number to Clerk of Court)

  6. Answer Book in Virtua:login

  7. Answer Book in Virtua:search results

  8. Answer Book in Virtua:agency record

  9. Answer Book on the Web

  10. Answer Book on the Web

  11. Answer Book on the Web

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