Education & Student Life Communication Forum October 26, 2011 Dr. Darlene Shaw Associate Provost

1. Education & Student Life Communication Forum October 26, 2011 Dr. Darlene Shaw Associate Provost “Provide the nation’s best learning environment for creating transformative health care leaders.”

2. Agenda •Wins! •Sweet Greet •Trident United Way•Stakeholder Survey Results•Employee Appreciation•ESL Strategic Plan •2011-12 Pillar Goals•Employee Recognition Program•Questions/Answers•Announcements

3. Wins! Applause awards for July – Sept 2011 Barbara Bozarth Linda Kinloch Rhonda Ferris Michelle Muir Dorothy Roper – two awards! Suzanne Smith Dianne Terry

4. 1Q Accomplishments:Developing Transformative Health Care Leaders The Meeting Street Academy Minnows project, funded in part by a grant from the National SafeKids Coalition, has begun.  Through this program, interprofessional groups of MUSC students teach children water safety and swimming skills.  We collaborated with MUSC Gives Back Office and the Wellness Center to start this program. Fourwebinars presented nationally about our IPE work at MUSC:  Two sponsored by the national AHEC association, one sponsored by the American Interprofessional Health Collaborative (AIHC) and one sponsored by the American Association of Colleges of Nursing (AACN).

5. 1Q Accomplishments:Developing Transformative Health Care Leaders (continued) • Junior Doctors of Health has received over $1,000,000 in grant funding for program support for the next three years. Grant projects include Meeting Street Academy, Duke Endowment and Department of Defense. • The C3 office coordinated the MUSC IPID strategic plan request for proposals for IP projects on campus.  33 proposals were submitted and 4 were funded by the university. • Marilyn Mitchum presented at the National Occupational Therapy Program Director’s Meeting

6. 1Q Accomplishments:Developing Transformative Health Care Leaders (continued) Welcome to the team! • Jackie Gordon: AmeriCorps Student Vista Program • Kelli Jenkins officially hired into our department • Carol Lancaster hired part-time to assist C3

7. 1Q Accomplishments:Providing the nation’s best learning environment • Student Health administered over 1,900 Influenza vaccines during the first quarter of this fiscal year. • In 2010-11, Student Health gave a total of 1,730 flu vaccinations for the entire year.

8. 1Q Accomplishments:Providing the nation’s best learning environment Tom Smith was elected to Faculty Senate and will serve as Secretary. Congratulations to Dr. Lisa Kerr! She and her husband welcome adopted son, Zak, to their family. CAE partnered with the CON to meet the writing needs of the HRSA Grant and was awarded $43,000 annually for three years.

9. 1Q Accomplishments: Providing the nation’s best learning environment Alice Libet and Suzanne Thomas are continuing to participate in the self-study for the College of Medicine's re-accreditation process. DaNine Fleming chaired ESL’s Action Team Committee  focused on team building and increasing respectful behaviors within ESL.  Committee members were Kyle Connelly, Nancy Lemon, Jerone McDaniel, Marty Rivers, and Dianne Terry.  Allie Averill recently received additional  notes of appreciation from her student patients.      Alice Libet received a note of appreciation from the College of Nursing. 

10. 1Q Accomplishments: Providing the nation’s best learning environment • SGA hosted the 3rd annual MUSC Art Walk - 900 MUSC students/faculty/staff - best attendance to date! And SGA hosted MUSC SGA Improv Comedy Night - sold out the theatre - 97 student tickets sold and 17 non-students • 412 students, faculty and staff have participated in NCBI and other intercultural training and education workshops from July 1 – October 24, 2011

11. 1Q Accomplishments: Providing the nation’s best learning environment (continued) • Congratulations to Dr. Willette Burnham for her promotion to Adjunct Assistant Professor! • Welcome to the team, Wendy Lee Miranda! Wendy Lee was hired part-time to assist the MUSC Gives Back Program.

12. 1Q Accomplishments: Providing the nation’s best learning environment • Student applications are up 20% • Welcome Stacey Stallons to the team! Stacey was recently hired as a Student Services Program Coordinator.

13. 1Q Accomplishments: Providing the nation’s best learning environment · Entered into an annual service contract with the Medical University Hospital Authority for $63,000 to provide routine audio visual maintenance services for 46 additional meeting and conference rooms.

14. 1Q Accomplishments: Providing the nation’s best learning environment • The Wellness Center enrolled 1,115 new members! Of these new memberships, 402 are students! • Student Wellness Center New Hires: • Megan Brett promoted to Admin. Spec. II in Nursery • Interns Kelly Freeman and Tatiana Udalova • Robert Yanders new Temp. Human Svcs. Spec. II • Marvin Jolliffe new Tennis Instructor • Brett Bockenstadt and Jason Murphy new Boot Camp instructors

15. 1Q Accomplishments: Developing Transformative Health Care Leaders Suzanne Thomas presented stress resilience advice to new CON and new CHP students based on ESL’s Wellness survey data Data shared with visitors from Georgia Health Sciences about ESL’s successes, leading ESL to be viewed as a role model ESL student satisfaction survey data is being used to support the COM’s LCME accreditation application

16. 1Q Accomplishments: Providing the nation’s best learning environment • Employees received Pay for Performance increases! • Jerone McDaniel successfully coordinated two financial literacy workshops: Loan Repayments for the Graduate Anesthesia Nurses Program CHP and Buying a Home. There were a total of 45 attendees. • Thomas Hamm wasrecognized by Dr. Greenberg and Susan Hoffius for being a “creative genius” in designing exhibits for the opening of the Clyburn Center, the Israeli symposium, the graduate studies project and so much more.

17. 1Q Accomplishments: Providing the nation’s best learning environment(continued) • Dianne Terry successfully coordinated a Human Resources Employee Evaluation training workshop for directors and managers. • The ESL leadership team hosted an Ice Cream Social to thank ESL team members for their dedication to MUSC and to celebrate our Fiscal Year 2010-11 accomplishments!

18. SWEET GREET MEETING ICEBREAKER Get to know colleagues outside of your unit Describe your role in the division Share a fun fact about your job

19. Trident United Way Presented by: Whitney McLuen Thank you for helping reach our goal of $200,000!

20. ESL Core Services Survey Presented by: Dr. Suzanne Thomas Completed by University Stakeholders, Summer 2011

21. Purpose • Electronic anonymous survey sent to 48 stakeholders university-wide requesting their insights and feedback about ESL services • Survey completed by 71% (34 of 48 invited)

22. Overall Satisfaction • Overall rates of satisfaction for core services (% satisfied or very satisfied) were excellent • Wellness Center=100% • Student Programs=100% • CAPS=100% • C3=100% • CAE/Writing Center=97% • Office of Student Diversity=97% • Educational Technology Services=93% • Enrollment Management=93% • Student Health Services=83%

23. Data Summary We listed 62 specific services (approximately 6 for each unit) and asked stakeholders to indicate whether they felt a specific service provided was of high, moderate or low value to them • Percent endorsing “high value” ranged from 96% of respondents (CAPS evaluations for ADA accommodations) to 38% of respondents (Assessment of student-related pillar goal metrics) • On average, less than 5% of respondents rated any of the services as low value to them • When respondents did not rate the specific service as being moderate or high value, they typically indicated that they were unaware of the service (rather than indicate it was of low value)

24. Open ended Questions

25. Are there opportunities for ESL to collaborate with the colleges to streamline processes (reduce potential redundancies)? • Yes, databases • Student services of each college and the office of enrollment management • Better coordination of student surveys

26. Are there services currently provided by your college that you believe would better be performed centrally?[5 responses—3 were “No”] • BIT Team • Would like to see greater focus on student diversity (recruitment and retention) at the university level; are there affinity groups available for students across colleges?

27. Are there programs ESL should provide to students that are not currently being offered? [4 responses—2 were “No”] • Regular wellness series for entire campus/more universal study space • More diversity advocacy and support in this college

28. Take home message • High rates of overall satisfaction by stakeholders with ESL Services! • The vast majority (who know about the services provided in each unit) rated those services as moderate or high value • Some services provided by each unit were not well known by stakeholders • Each unit might consider how to better advertise its core services—when stakeholders know about them, they value them!

29. ESL Employee Appreciation

30. Education and Student Life 2011-12 Strategic Plan

31. Why are we doing this? • University strategic plan • Align ESL strategic plan • Right time • November 1 deadline

32. University’s Vision To be a leading and transformative academic health center

33. Transforming Through Strategic Initiatives • Interprofessionalism • Entrepreneurialship • Innovation/Technology • Globalization

34. ESL’s Strategic Planning Process • Step 1: Stakeholder/Benchmarking Data • Step 2: Value Proposition Statement • Step 3: Vision Statement • Step 4: Strategic Goals • Step 5: Create Objectives to Drive Strategic Goals • Step 6: Implementation Plan

35. Timeline for ESL Strategy

36. ESL’s Strategic Plan • Value Proposition: • We partner with the colleges, students, and othersto create a university experience that promotes students’ personal and professional growth, academic success, and well-being. • Vision: • Provide the nation’s best learning environment for developing transformative health care leaders. • Strategic Goals: • Ensure the academic success of our students • Ensure the health and well-being of our students • Provide a technologically-advanced, cutting edge learning environment • Be the national leader in IPE • Ensure an inclusive learning environment • Build innovative and entrepreneurial approaches to maximize stewardship

37. ESL’s Strategic Plan Audience Response Test the Vision: Provide the nation’s best learning environment for developing transformative health care leaders.

38. ESL’s Vision StatementProvide the nation’s best learning environment for developing transformative health care leaders.Criteria to considerIs the vision statement clear and easy to understand? • Agree • Strongly Agree • Disagree • Strongly Disagree

39. ESL’s Vision StatementProvide the nation’s best learning environment for developing transformative health care leaders.Criteria to considerIs the vision statement compelling and inspiring? • Agree • Strongly Agree • Disagree • Strongly Disagree

40. ESL’s Vision StatementProvide the nation’s best learning environment for developing transformative health care leaders.Criteria to considerDoes the statement paint a picture of a future that you want to be part of? • Agree • Strongly Agree • Disagree • Strongly Disagree

41. University’s Vision Statement:To be a leading and transformative academic health centerESL’s Vision Statement:Provide the nation’s best learning environment for developing transformative health care leadersCriteria to considerDoes it support/align to the MUSC vision? • Agree • Strongly Agree • Disagree • Strongly Disagree

42. ESL’s Vision Statement Provide the nation’s best learning environment for developing transformative health care leaders. Criteria to consider (discussion) What, if anything, needs to be amended?

43. ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning environmentBe the national leader in IPEEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to maximize stewardshipCriteria to considerAre the strategic goals clear and easy to understand? • Agree • Strongly Agree • Disagree • Strongly Disagree

44. ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning environmentBe the national leader in IPEEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to maximize stewardshipCriteria to considerAre the strategic goals compelling and inspiring? • Agree • Strongly Agree • Disagree • Strongly Disagree

45. ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning environmentBe the national leader in IPEEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to maximize stewardshipCriteria to considerDo the strategic goals paint a picture of a future that youwant to be a part of? • Agree • Strongly Agree • Disagree • Strongly Disagree

46. Next Steps in ESL’s Strategy Process • Team leaders refined strategic objectives • Directors will further refine strategic objectives • Directors will prioritize objectives • Distribute to goal teams and seek feedback • Finalize objectives and determine metrics for top priorities (including pillar metrics) • Determine action plans [e.g., realign funding, create a task force] • Present goals and strategies at ESL’s next quarterly staff meeting • Communicate goals and strategies to external stakeholders

47. Education & Student Life FY2011-2012 Pillar Goals Darlene Shaw, PhD Associate Provost, Education and Student Life

48. Education & Student Life Pillar Metrics FY 2011-2012 People Service Quality Growth Finance As we continue our pursuits in Excellence – we will be striving to reach or exceed the top 10% in most key areas (some yet unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move us upwards at all times. 90% or more of ESL personnel are pleased to be working at MUSC 90% of students agree they made the right choice by selecting MUSC 70% of personnel agree that their immediate supervisor recognizes the efforts of individuals Align ESL’s strategic plan as appropriate with University strategic plan (Entrepreneurship, Globalization, Inter-Professional, Technology/Innovation) Total expenses will not exceed the FY2012 revised budget (Except for pre-approved utilization of reserve funds for one-time major expenditures) 90% of students are satisfied with ESL services Establish ESL employee recognition task force by Jan 2012 75% of ESL personnel agree that the people they work with cooperate and work as a team 90% of students agree ESL programs promote effective stress management, a balanced lifestyle, and overall well-being 75% of ESL personnel agree that good performance is recognized in their work area Develop benchmark data for services ESL provides May 2012 85% or higher of ESL faculty & staff evaluate MUSC’s culture as valuing diversity 90% believe ESL faculty & staff are respectful of one another. (new Q. 2012 survey) 8/23/2014

49. Employee Recognition Celebration!!!

50. Employee Recognition ProgramChanges for 2011-2012 Presented by: Janis Newton Selection Committee Meeting Member