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HCI Frameworks

HCI Frameworks. How we conceptualize users of computing systems. Human Role. How is human viewed in HCI What is human role? Different roles engender different frameworks. Human Roles. Human considered to be a… 1. Sensory processor Experimental psych, sensory psych

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HCI Frameworks

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  1. HCI Frameworks How we conceptualize users of computing systems

  2. Human Role • How is human viewed in HCI • What is human role? • Different roles engender different frameworks

  3. Human Roles Human considered to be a… • 1. Sensory processor • Experimental psych, sensory psych • e.g. Model-Human Processor (Card, Moran & Newell) • 2. Interpreter/Predictor • Cognitive psych, AI • e.g. Distributed cognition (Hutchins) • 3. Actor in environment • Activity theory, ethnography, ecol psych • e.g. Situated action (Suchman) • e.g. Activity theory (Vygotsky, Nardi)

  4. What Makes a System Usable

  5. Evaluation Methods

  6. Two Views of Interaction • Interaction with • Software system is a tool or machine • Interface is a usability-engineered membrane • Human-as-processor & -interpreter models • Interaction through • Software is a medium used to interact with task objects or other people • Interface plays a role in social context • Human-as-interpreter & -actor models

  7. What are Humans Really Like? • Models of behavior are only part of the information we need for successful design • Need to know how users really are • Abilities, needs, preferences

  8. Human Abilities 1 Understanding the user

  9. Typical Person

  10. Human Capabilities • Why do we care? (better design!) • Want to improve user performance • Knowing the user informs the design • Senses • Information processing systems • Physical responding Time and effort expendedto complete tasks

  11. NEXT CLASS TODAY’S CLASS Overview I. Senses A. Vision B. Hearing C. Touch D. Smell? II. Information processing A. Perceptual B. Cognitive 1. Memory a. Short term b. Medium term c. Long term 2. Processes a. Selective attention b. Learning c. Problem solving d. Language C. Motor system III. Motor system

  12. I. Senses • Sight, hearing, touch important for current HCI • smell, taste ??? • Abilities and limitations affect design

  13. Vision • Visual System • Eye • Retina • Neural pathway ~ 80% of brain’s operation

  14. Visual Abilities • Sensitivity • luminance: 10-6~107 mL (see notes) • Acuity • detection, alignment, recognition (visual angle) • retinal position: fovea has best acuity • Movement • tracking, reading, vibrations • Note: Vision decreases with age • Implications (??) • Font size & location depends on task • Much done by context & grouping

  15. Color Vision • Color & the retina • 380 (blue) ~ 770nm (red) • Problems with cones or ganglion cells causes problems with color perception • (not really “color blindness”) • 8% males, 0.5% females • Implications (??) • avoid saturated colors • color coding should be redundant when possible

  16. << Previous Slide Next Slide >> Perception Matters in Usability • Read-flow principle: • Action items (buttons, links) should support the flow of the user in the same way as reading occurs. • The last action should be the most-likely action to avoid backtracking. • Left=back, stop, quit, cancel, previous • Right=next, continue, submit

  17. Read flow… FLOWS DOES NOT FLOW

  18. Hearing • Capabilities (best-case scenario) • pitch - frequency (20 - 20,000 Hz) • loudness - amplitude (30 - 100dB) • location (5° source & stream separation) • timbre - type of sound (lots of instruments) • Implications (??)

  19. Touch • Three main sensations handled by different types of receptors: • Pressure (normal) • Intense pressure (heat/pain) • Temperature (hot/cold) • Sensitivity, Dexterity, Flexibility, Speed • Where important? • Mouse, Other I/O, VR, surgery

  20. Overview I. Senses A. Vision B. Hearing C. Touch D. Smell? II. Information processing A. Perceptual B. Cognitive 1. Memory a. Short term b. Medium term c. Long term 2. Processes a. Selective attention b. Learning c. Problem solving d. Language C. Motor system III. Motor system

  21. III. Motor System • Capabilities • Range of movement, reach, speed,strength, dexterity, accuracy • Often cause of errors • Wrong button • Double-click vs. single click • Principles • Feedback is important • Minimize eye movement

  22. Project (P1) • Part 1 - Understanding the problem • Discovery process • In UCD terms, determine Context/Domain, Users, Tasks, and their design implications • Who is it, what do they need to do, and where? • Interpretive evaluation of current interface, if it exists • Establish objectives, requirements for (re)design • Feel free to use Wiki space for sharing, coordination

  23. Define the Context Describe the User Task Analysis Function Allocation System Layout / Basic Design Mockups & Prototypes Usability Testing Iterative Test & Redesign Updates & Maintenance Reminder: UCD 9 Steps PROJECT PART 1

  24. Context: the “type” of uses, applications Life critical systems, applications Industrial, commercial, military, scientific, consumer Office, home, entertainment Exploratory, creative, cooperative Market Customer (not the same as the User) …Design Impacts?… 1. Define the Context

  25. Physical attributes(age, gender, size, reach, visual angles, etc…) Physical work places(table height, sound levels, lighting, software version…) Perceptual abilities(hearing, vision, heat sensitivity…) Cognitive abilities(memory span, reading level, musical training, math…) Personality and social traits(likes, dislikes, preferences, patience…) Cultural and international diversity(languages, dialog box flow, symbols…) Special populations, (dis)abilities 2. Describe the User (!!) Design Implications?!

  26. Talk to and observe users doing what they do; find out what they want/need to do Explore the PROBLEM SPACE List each and every TASK and component STEPS ABSTRACT into standard tasks 3. Task Analysis

  27. DELIVERABLES • Writeup with your results in HARDCOPY form. Here is how you might structure your project: • Title, team name, team members • Project description • Give a description of the system you’re working toward and what you expect it will do. This will still be fairly high-level at this point. • Context • Describe the context in which you expect your application to be used. This isn’t just where it will be used, but also the implications of that context. • Who would be the customers for your application (may be the same as the users, but may not be)? What impact does the customer have on the context? • What are the design implications for an application that will be used in this context? Be specific. • Users • List and define at least three types of stakeholders you’d expect to use your system. • Indicate what characteristics you expect to be relevant to these stakeholders • What are the implications for your design that arise from these characteristics? • Task Analysis • Describe how you did your task analysis: what methods, what users, how did you do your data collection? • Formal task analysis for your system. Choose the representations you’ll use (e.g., Task Outlines, Narratives, Hierarchies and Network Diagrams, Flow Charts). Present your task analysis, as well as a justification for the chosen representations

  28. Upcoming • More on human abilities (cognition) • Task Analysis • Requirements Definition • Evaluation without users • Heuristic evaluation • Ethnography

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