Capabilities presentation for Mustang Engineering

1. Capabilities presentation for Mustang Engineering

2. So you’re probably asking yourself… • What’s different about this company? • Why are they better than any other company? • Why should I choose Daryl Flood?

3. When we ask customers what they value most in a partner they use a lot of terms that sound alike. Responsive Competitively Priced Flexible Accountable Culture Reliable Control Knowledgeable Financially Stable

4. The key to a moving services partnership is found in its dependability. Can you depend on the service to do what you need it to do at a competitive market price?

5. Unique Model Designed to Deliver Value

6. We deliver the value of“Daryl Flood Dependable” through: Control Accountability

7. Daryl Flood Dependable Model • Best of Both Worlds • We take the domestic and international strengths of the van line and combine them with our strengths of customer service, account management and operations to create our model of control and accountability. • Creates value for our clients

8. Domestic Service Delivery Model • Three Components • Pack, Load, Haul • Strategic Alliances • Premier Partnership with Mayflower/UniGroup Move Management Move Management Operations Operations

9. Service Control & Accountability

10. Transit Consult. Packing Hauling Delivery Invoicing Claims Pre-Move Consult. Pre-Move Consult. Transit Consult. Packing Hauling Delivery Invoicing Claims Service Control & Accountability Typical Agent Model Daryl Flood Model

11. Premier Partnership

12. Premier Partnership

13. Premier Partnership

14. Quality Scores

15. Competitive Market Pricing

16. Competitive Market Pricing

17. Domestic PricingBenefits of a Transportation Agreement • Single point of control • Accountability • Consistent Pricing • No minimum volume • Valuation included • Policy Management • Agent Network • Peak season value • Corporate Competency • Eliminates Negotiation

18. Transportation Agreement Savings 3 Bid Pricing Transportation Agreement 18,000 lbs. – Full Packing & Unpacking (Raleigh, NC to Houston, TX) - $12,518.12 20,000 lbs. – Full Packing & Unpacking (Raleigh, NC to Houston, TX) - $13,720.11 • 18,000 lbs. – Full Packing & Unpacking (Raleigh, NC to Houston, TX) - $13,343.17 • 20,000 lbs. – Full Packing & Unpacking (Raleigh, NC to Houston, TX) - $14,530.10 • Savings w/Transportation Agreement 18,000 lbs. – ($13,343.17 - $12,518.12 = $825.05) = 6% 20,000 lbs. – ($14,530.10 - $13,720.11 = $809.99) = 5.6%

19. International ServiceDelivery Model

20. International Service Delivery Models Two service components Move Management Client Service Forwarding

21. International Service Delivery Models • Partial Control / Split role • Lacks total control • Poor responsiveness Good Client Service • Full Control / Split role • Miscommunication • Lack of Accountability Better Full Control / Dual Role Best

22. Our Unique Forwarding Model Best In-House / Single point

23. Vanline or Independent Forwarder

24. Agent Forwarder

25. “Best of Both Worlds” Partnership • Account management • Move management • Forwarding coordination • (FMC licensed) • Agent network • Freight contracts • Technology • Financial clearinghouse

26. International PricingTransparency

27. International Cost Structure

28. Pop Quiz

29. Athena Example In the world of International household goods pricing, which is the better deal for origin services in Beijing? A) $95 per cubic meter B) $44 per 100 lbs C) $0.65 per kg ACW D) $3.50 per cubic foot Don’t know? You don’t have to know, Athena does.

30. Athena Example

31. Origin/Destination Pricing Obstacle

32. A.T.H.E.N.A. Process

33. Where else do our clients find value in “Daryl Flood Dependable”? Culture, Values, Pillars

34. Difference Makers - Culture • Great Game of Business • Open Book Management • Teaches employees to think and act like owners • Learn company financials • P&L, Balance Sheet • Understand how their roles impact the financials • The need to satisfy customers

35. Difference Makers - Culture • Great Game of Business • Give them a stake in the outcome • Gainsharing • Object of the game is the long terms success of the company and its employees • We must be financially sound to grow and reinvest

36. Difference Makers - Values • Uncompromising Integrity • No half truths, full disclosure, do what we say • Customer Centric • Our first priority is to meet expectations and have a servant mentality

37. Difference Makers - Values • Passionate People • Enthusiastic, cheerful, caring, creative, hardworking, continuous learning • Winning Culture • Environment of trust, respect and enthusiasm, governed by a focus on performance, personal growth and teamwork.

38. Difference Makers - Values • Industry Leader • Pursue excellence, innovative solutions, continuous improvement, excellent quality service • Stewardship • Guardianship, environmentally responsible, treat the company like it’s your own • Safety & Security • A working environment that is clean, orderly and safe; a working mind set that is protective of people and property

39. Difference Makers – 4 Pillars • Philosophy • Caring for things customers care about • People • Hiring people who are intelligent, have great attitudes and teaching them the moving business

40. Difference Makers – 4 Pillars Resources Having not only physical resources (trucks/warehouses) to serve, but the intangible resources…. experience and expertise Commitment The nine most important words in our company are "Satisfy the Customer, Satisfy the Customer, Satisfy the Customer."

41. Thank you for the opportunity to share with you the uniqueness of our model. We hope we were able to convey to you the value of “Daryl Flood Dependable”.