The Nuts and Bolts of Global Builders

1. The Nuts and Bolts of Global Builders The bolts of Global Builders The nuts of Global Builders

2. Characteristics of a Team Leader • International travel experience • Excellent communicator • People person • Reliable and follows-up • Detail-oriented • Can work with wide range of personalities • Well-connected and respected • Heart for the ministry • Can serve as a face for the Fuller Center • Handles stress well! • Flexible, patient, and safe (oh my!)

3. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up Note: Leading the trip might be the single biggest item, but it is only one of six responsibilities!

4. But I thought this was supposed to be FUN? • It is! Hold on and you’ll see.

5. Step 1: Propose a Trip • Contact: Website via “Propose a Trip” form available from www.fullercenter.org/global-builders • Cool trick: www.globalbuilders.org also works • Form should be submitted by the team leader • What location(s) are you interested in? • Open or closed team • Trip dates (precise or a range. 3-24 months in advance) • Estimated group size (minimum of 8 required) • Information about Team Leader for our screening purposes

6. Step 2: Budgeting and Confirmation • Contact: Hailey Dady and Ryan Iafigliola • After a country location is selected, final trip dates are confirmed with the hosting partners • The Global Builders staff will work with you to develop a budget • In Armenia, the travel budget goes with the Team Leader. As such, the Team Leader is very involved with Fuller Center Armenia in the budgeting process • In most places, we prefer the “super simple” budgeting process: tell us how long you want to stay where and we let you know the total price per person. • Trip confirmation email sent with all vital details – this email records our agreed-upon details

7. What’s in the trip fee? • Country donation • Purchases the materials you use that week • Covers local staff effort • Enables the program to continue • Trip Expenses • Food • Lodging • In-country transportation • Related expenses • Home office fee • Hat & t-shirt • Emergency medical ins. • Bank and credit card fees • Shipping • Advertising

8. Optional: Team Leader subsidy • Contact: Ryan Iafigliola and Hailey Dady • Team Leaders of open trips can increase the per person cost to subsidize their trip within limits. • Final cost = Base cost + Team Leader Subsidy • For example, the Team Leader can ask for a $100 subsidy, causing a trip with $1,000 base cost to be posted as $1,100. • Advantage: enables Team Leader to make more trips • Disadvantage: makes it more difficult to fill team as prices rise • The amount of increase can be no more than 20% of the original price. That means a trip with base cost of $1,000 cannot be priced more than $1,200.

9. Price comparison: 3 Respected Orgs

10. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up

11. Once trip approved: Registration begins • Contact: Stacey Goolsby • Team Leader given their trip number. • Trip added to the Global Builders webpage and registration form. • The Team Leader will receive a copy of each applicant’s registration automatically when it is submitted • Each participant (including the Team Leader!) must register online: (fullercenter.org/globalbuilders.org) • Team leader must recruit! More on that later. • Roster approval • For closed teams, team leader sends Stacey the trip roster as soon as it is ready. Stacey then immediately confirms each applicant upon their registration. • For open teams, the team leader must approach (email or call) each applicant within 48 hours and screen them to determine if they want the applicant on their team. They must then notify the participant and Stacey of their decision whether or not to accept him or her. If confirmed, Stacey will send them a formal confirmation email as well.

12. So you think that was FUN? • We’ll get to that. A little patience. Sheesh.

13. Payments and Waivers • Contact: Stacey Goolsby • Non-refundable $400 trip deposit due right away (2 weeks) once confirmed for a trip. • All payments and waivers are strictly required and due 45 days before the trip. • Those failing to submit payments and waivers by the deadline will be charged late fees. We offer a 2-week grace period that ends 30 days before the trip. • Team Leaders must help get participants to meet these obligations. • All waivers will be sent by Stacey in her confirmation email • Waivers must be mailed – no faxed or electronic signatures permitted. • The waiver’s witness line must be completed and signed. • Some locations require additional waivers for our partner organizations, and minors have an additional form as well (under 18 except for Haiti, which is under 21)

14. Final registration mechanics • Contact: Stacey Goolsby • Team Leader helps collect flight details for each member and sends them to Stacey. • We register all participants with the U.S. State Department • Shortly before the trip, Stacey will send the team leader… • the trip roster with contact info, allergies, etc. • the insurance cards. These should be printed and carried with you throughout the entire trip. • the t-shirts and hats • the emergency contact information (sent to whole team)

15. Please don’t tell me you thought that was FUN… • But what about this…

16. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up

17. Recruiting! • It is the team leader’s responsibility to fill the team! • We help as we’re able through various activities we take to promote the program and our website, including over $30,000 in Google ads (paid for entirely by a special grant) • For closed teams, use as many internal channels as you can. Don’t be shy – get yourself in front of people! • For open teams, use your social networks – coworkers, church members, friends you haven’t seen in years, people you’ve done mission trips with before. What a fantastic way to reconnect or bond! • If money is the main obstacle, remember that we allow any team member to fundraise to cover our trip fee. Take advantage of our (new) fundraising pages! • Ask, ask, ask! Never forget you aren’t selling some slimy product, you’re giving people the opportunity to have a life-changing experience. Our participants are truly as blessed as the families in need. • Remember that each recruit must register.

18. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up

19. Point of Contact • Contact: Host country and Hailey or Ryan • We sent 500+ people around the world last year. How can we possibly coordinate all those details?? • Answer: We Can’t! • The team leader plays the key role of primary communicator between the team and host country/GB program. • Team leader must coordinate flight arrivals and departures. • Must meet arrival and departure guideline by country • Early or late arrival must be pre-approved

20. Point of Contact • Team leaders help set and manage the team’s expectations – crucial! • Each site’s leader communicates differently. Learn (or ask us) their favorite style: email? Phone? Skype? • When writing to country hosts, copy Hailey or Ryan to your emails, and keep us appraised of your discussions

21. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up

22. Trip Leading THE FUN PART!!

23. Trip Leading • Contact: Host country • Leading a team is not easy, but we want and expect it to be an enjoyable experience! • Work hard. Take time to interact with the locals. Learn about your teammates – get beyond formalities. Sweat. Help balance work and R&R. Notice God’s presence – even in the hardest places. Stay positive. Keep those two team members from arguing. Learn about the culture. Ask questions. Grow in faith. Think ahead to the next step. Communicate. Change lives and be changed. • If carrying cash for the team, keep receipts and track expenses. • Discuss Country Champions monthly donor program with teammates, if in a participating country. • Learn more later today • Ashley Murray – Cultural Competency • GoharPalyan – Herding Those Cats (managing the team)

24. Trip Leading – Country Champions • We hope – the trip and the people touch your heart • We believe – that money follows involvement, not vice versa • We desire – to help more of our countries build year-round and have steady, reliable income • We think – people enjoy seeing where their money is going before they send it • Our plan…Country Champions monthly donors • Donate monthly for the project you just visited • Completely optional, but super important • Don’t let the work stop just because you leave! • We’ll do special things for our Champions and keep you close to the project • Team Leaders can play a huge role in helping emphasize this while team is in the country

25. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up

26. Following-up • Contact: Hailey or Ryan and Sheilla Snell • Tell us how the trip went (evaluation) • Return receipts and financial report, if applicable • Sheilla writes and calls most participants • Which people would you recommend to lead a future team? Any of them interested? • Anyone from the trip interested in helping to raise funds to continue the project? • Finally and most importantly: Begin to discuss when you might like to bring your next team! • 80% of our teams choose to take another trip with us.

27. Team Leader Responsibilities 1. Setting up trip (dates, place, budgeting) 2. Paperwork and payments 3. Recruiting 4. Point of Contact 5. Trip leading 6. Following-up YOU DID IT!

28. Now wasn’t that FUN? • We tried to tell you…