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Care Navigator Service

Get free and impartial guidance on finances, housing, transport, health, and social connections. Care Navigators assist individuals over 50 to lead healthy and independent lives. Partners with Family Mosaic and Kent County Council.

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Care Navigator Service

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  1. Care Navigator Service By Louise Griffiths

  2. History • This is a service provided in partnership with Family Mosaic and Kent County Council. • The service was first set up 8 years ago as pilot in East Kent with 5 Navigators as a ‘signposting’ service but now covers the whole county with a Care Navigator in every district.

  3. The basics • Free • Impartial • Anyone over the age of 50.

  4. Referrals Referrals can be taken from anyone, including: • The individual themselves • Family or friends • Social Services • Community wardens • Age UK • Health • Voluntary organisations • Scheme managers

  5. The beginning… • Visits are arranged in the clients own home, on a one to one basis, however family members or other professionals can also be present. • The following slides detail what subjects are discussed.

  6. Finances • Benefit entitlement and maximising income. • Debt worries • Managing budgets. • Advice around lasting power of attorney.

  7. Housing • Type: council/private/rented • Security/ feeling safe • Smoke detectors • Locks/key safes • Advise on looking to move/help to apply for housing • Adaption's – Trusted assessor • Odd jobs/handyperson service • Working with hoarders • Adaptations via disabled facilities grants or self payers.

  8. Transport • Can you get around? • Access to transport • Volunteer drivers • Hospital transport • Blue badge applications

  9. Health • Any known health conditions? • ‘How do you feel?’ • History of falls/wandering/telecare assessment • Diet • Personal care • Vision, hearing and podiatry • GP & GP services • Managing medication

  10. At Home • How do you manage? • Do you need help with gardening/cleaning/shopping/home meal deliveries?. • Is help needed with personal care/dressing? • If an assessment is needed for handrails/raised seats/steps and small aids around the home Care navigators are trusted assessors and can order equipment and telecare?

  11. Social • Are you lonely? Befriending services • Do you see family/neighbours/people? • Would you like to attend clubs/day centres?

  12. Continual development • Care navigators need to keep up to date with all social policy issues both locally and nationally which may affect the geographical area in which they work. • Care navigators also need to be acutely aware of all ‘safe guarding’ policies and procedures within KCC protecting vunerable adults.

  13. Finally… • Care Navigators are in a post to help our clients find the right kind of support, to help them lead a healthy, independent and fulfilling life, with an improved sense of wellbeing. • Care Navigators are now also part of the Integrated Discharge Teams in all hospitals providing a safe and timely discharge for patients going back to their own homes.

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