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Planning

people. SOURCES. Deciding. GOALS. Organi zing. Planning. Controlling. Communication. people. COMMUNICATION. Content formal vs. informal verbal and nonverbal oral, written negotiation, critique,…. JoHari window. Hidden area. Social perception. sentient person

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Planning

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  1. people SOURCES Deciding GOALS Organizing Planning Controlling Communication people

  2. COMMUNICATION Content formal vs. informal verbal and nonverbal oral, written negotiation, critique,…

  3. JoHari window Hidden area

  4. Social perception • sentient person • experiences, actualsituation,… • perceived person • visualaspect, status, communicationknowledge • situationcontext

  5. SENDER ANNOUNCEMENT RECIPIENT NOISE FEEDBACK ProcessofCommunication

  6. Types of business communication • downwardcommunication • ascensionalcommunication • horizontalcommunication • diagonalcommunication

  7. communicational channels • formal, • official, • informal, • content and structure of announcement, • other characteristics.

  8. factors for formal communication • age (difference betwen partners´ ages), • status, • situation, • mutual acquaintance.

  9. Ordinary communication forms • verbal communication, • words, • nonverbal communication.

  10. Nonverbal communication • proxemics - distances, • haptic - touches, • paralinguistic – ehm, diction, speech. • mimics - facialexpression, • posture – humanposition

  11. Proxemics (15-75 cm) (75-120 cm) (120 - 210 cm) (> 2 m)

  12. announcement 7% WORDS 55% BODY LANGUAGE 38% INTONATION, LANGUAGE CADENCE, ETC.

  13. ASSERTIVENESS • passive hearing, • submissive extortion, • aggressive extortion, • assertiveness.

  14. Ten Assertive Rights • I have the right to judge my own behavior, thoughts and emotions and to take the responsibility for their initiation and consequence. • I have the right to offer neither reason nor excuse to justify my behavior. • I have the right to judge whether I am responsible for finding solutions to others' problems. • I have the right to change my mind. • I have the right to make mistakes and be responsible for them. • I have the right to say "I don't know.” • I have the right to be independent of the good will of others before coping with them. • I have the right to be illogical in making decisions. • I have the right to say "I don't understand.“ • I have the right to say "I don't care“.

  15. techniques of assertiveness • „ Broken Record“, • „selective ignoring“, • „open door“,

  16. Communication in organization • notice boards, • internal discs, • intranet, • email, • oral communication.

  17. Negotiation • necessary activity, • managers have to negotiate, • depends on personality, • dimension dominant vs. submissive, • dimension agressive vs. sociable.

  18. Process of Negotiation • preparing • negotiation • evaluation

  19. preparing • information obtaining, • goals, limits, • analysis, • choice of strategy.

  20. negotiation • separate people and problems, • focus on interests, • creation mutually useful offers.

  21. evaluation • Was the strategy successful?

  22. Kinds of negotiation • competitivenegotiation, • win - loss, • cooperatenegotiation, • win – winorcompromises, • fundamentalnegotiation, • orientedonly to groundofproblem

  23. swapping • explanation, • presentation of competitors opinions, • argumentation against the presentation • main points record.

  24. Conflicts and their solution • intrapersonal • interpersonal

  25. Intrapersonal conflicts • two positive powers (Buridan´s donkey) • two negative powers • positive and negative powers in one activity

  26. Evolution of conflict • homeostasis, • warning signals, • increasing of differencies, • Escalation, polarity, • separation, • destruction, • exhaustion, • latency.

  27. analysis of conflict reasons, groud

  28. Conflict solution on yourself to relationship

  29. escape style (turtle), • confrontational style (shark), • compromise style (fox), • adaptive style (bear), • cooperative style (owl).

  30. Critique • unjustified, • justified.

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