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CaseBank Technologies Inc.

CaseBank Technologies Inc. …… illuminating the world of Diagnostics. OMDEC PARTNERS MEETING October 29, 2007.

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CaseBank Technologies Inc.

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  1. CaseBank Technologies Inc. …… illuminating the world of Diagnostics OMDEC PARTNERS MEETING October 29, 2007 This presentation contains CaseBank Commercially Sensitive information. It is provided under the terms of an Existing Non-Disclosure Agreement or equivalent understanding, and is not to be disclosed to third parties or reproduced without CaseBank’s written permission received in advance.

  2. Introductions • Phil D’Eon – President, CTO, Founder • Technology Visionary, Bus Dev • 20 years Founder Atlantis Aerospace; SpotLight • Former Licensed Aircraft & Avionics Tech. and Pilot • Tony O’Hara – CEO, Founder • Operations, Finance & Legal, Bus Dev • 30 years GM innovative technology companies • Mark Langley - VP R&D, Founder • Technology Innovation and SpotLight Architecture • 14 years advanced R&D; Product Management

  3. Mission CaseBank develops & deploys Integrated Guided Diagnostic Solutions to vastly improve First-Time-Fix for companies that sell, support, operate, and maintain capital-intensive equipment. ______________ “Software that brings the relevant experience of an entire industry to bear on any single problem”

  4. CaseBank Overview • Spin-off from Atlantis Aerospace in 1999 • Experience-based Customer Support Solutions • Focused on “First-Time-Fix”, through “Guided-Diagnostics” • SpotLightTM Knowledge Sharing & Collaboration • RondoTM Knowledge Mining • MentorTM Technical Training • Several Canadian & US patents • HQ in Brampton, near Toronto, Canada • 35 employees & specialty consultants, growing rapidly

  5. SpotLight Applications

  6. Non-Aerospace Pilot Projects

  7. PHM On- Board Diag. FIM Anticipating what will fail, and preparing for it. Experiencing what actually fails, and recognizing it. The Core Problem:Anticipated vs. Actual Experience “the real world” “the design world” Design FMEA

  8. Overlap of 142 (19.5%) “Experienced” failure modes (primarily LRUs) 727 Field Experience Anticipated vs. Actual Failures • Compared failure modes in FMEA to those encountered in the field • Turbofan Engine “Anticipated” failure modes 610 FMEA Extracted from CaseBank study published in IEEE Paper “Comparison of FMEA and Field Experience for a Turbofan Engine with Application to Case-Based Reasoning”

  9. Built-In Test Service Bulletins Fault Isolation Manuals New SpotLight System SpotLight Guided Diagnostics ALL REAL FAULTS 45% of troubleshooting attempts fail Continually enriched Integrated Guided Diagnostic System With > 90% effectiveness

  10. SpotLight evaluates the context of the symptoms 1 User enters observed symptoms 3 The problem is rapidly identified using the best available experience. Symptom-based Knowledge Delivery SpotLight Casebase “Has anyone seen anything like this before?” “Do these tests . . . . . . This is your problem ”

  11. Sessions 4 Knowledgebase isthenupdated. • CaseBank reviews unresolved sessions • (CaseBank) • Experts review and verify the solutions • (SMEs, Manufacturers & OEMs) 2 CaseBank prepares new solutions (Input from Maintainers, Manufacturers & OEMs) Knowledge Security and Quality Control NEW Sessions Stored Solutions

  12. Aircraft knowledgebase Sub-system knowledgebase “Trusted Broker” in a Knowledge Matrix OEMs Suppliers

  13. Discussion

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