The following schools had at least one person from their team score 100% on their quiz!

1. The following schools had at least one person from their team score 100% on their quiz! Bruce Randolph Montbello John F. Kennedy Denver School of the Arts

2. SBOE CI Session 2 – CI Tools Presented by the DPS Continuous Improvement Team

3. Introductions • Veronica Bradsby • Kathryn McIver • Joy Peak • Katie Wolters

4. Goals • After tonight’s session you will be able to: • Name the 8 Types of Waste • Name the 5 steps of 5S • Create a Process Map • Identify your Customers and be able to research their requirements

5. Roles • CI Mentors • Share expertise of CI tools • Act as neutral facilitators • Keep teams on track to achieve goals • School Teams • Participate and ask questions • Work toward project goals

6. Today’s Agenda • Introduction • Review of S.M.A.R.T. goal writing • Review of Scoping Documents/Charters • Lean Basics – 8 Wastes and 5S • Process Mapping • Working with Customers • Wrap up and Next Steps

7. Please… • Use for note-taking if you wish, but refrain from other technological tasks during our time together • Silence cell phones • Assume positive intent • Ask questions! (If you’re wondering, others are as well)

8. A review… • S.M.A.R.T. goals are important.

9. Goal(s) of the Project • Specific– The project scope needs to be accurate and leave no doubt as to what the project will achieve. • Measurable– How will you know when the project is complete? • Attainable & Actionable– Make the project as small as possible. Remember eating the elephant. It is far easier to manage a few smaller projects than one big one. A good goal statement will include an action word. • Realistic– Make the project easy to deliver, if it is over complicated then it is likely to hit problems. • Timely– Does the project have to be complete by a certain date? If so put it in the scope that the project has to be complete by that date.

10. Goal(s) of the Project • Our goal is to decrease the number of unsatisfied delivery customers per quarter at the Elm St. location of Mr. Pizza by 30%, from 10 to 7 per month, as measured by the number of in-person, telephone, or electronically submitted complaints by the end of December, 2013.

11. Expected Benefits • Summarize the benefits you expect to achieve as a result of completing your project. • How will you measure success?

12. Expected Benefits • By completing this project we anticipate increased customer satisfaction as evidenced by decreased complaints and increased numbers of delivery orders at the Elm St. location or Mr. Pizza.

13. Your Turn • Choose a spokesperson • Spokesperson will have 1 minute to share their school’s goal with another school at their table. • The other school will have 3 minutes to determine whether the goal meets the SMART criteria.

14. Share Out • Would anyone like to share their goal statement? Did you have a SMART goal, or are you planning on making changes?

15. 8 Types of Waste • Waiting • Overproduction • Rework • Motion • Processing • Inventory • Intellect • Transportation

16. Waiting • Waiting for… • Information • Materials • People • Supplies • ???

17. Overproduction • Printing too many copies

18. Rework • Correcting errors • Duplicating efforts • ???

19. Motion • Searching for information • Searching for materials or supplies

20. Processing • Performing unnecessary steps in a task • Editing a document beyond what could have been published

21. Inventory • Email or other inboxes

22. Intellect • Individuals are not empowered

23. Transportation • Moving materials or people from one location to another

24. Once you can identify the wastes, you can begin working to remove them…

25. 5S • Why implement 5S? • Better Organization • Better Time Management • Better Performance • Better Long-Term Job Skills • Better Long-Term Life Skills

26. The 5 S’s • Sort • Set in Order • Shine • Standardize • Sustain

27. A 5S Activity…

28. A Job For You • Please look at slide 1 of your handout. • Do not start your work until you are asked to do so. • Your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

29. Time Remaining to Complete Job

30. Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need? How did it go? Did you notice any supplies (numbers) you did not need?

31. Sort • Imagine a Sort has been performed. • All unnecessary numbers have been ‘red-tagged’ and removed from your work area. • Now, look at slide 2. • Your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

32. Time Remaining to Complete Job

33. Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need? How did it go? Did you encounter difficulties? Was anything easier than before?

34. Set in Order • Now, we’ve performed the Set in Order step of 5S. • Look at Slide 3 of your handout… • Once again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

35. Time Remaining to Complete Job

36. Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need? How did it go? Did you encounter difficulties? Was anything easier than before?

37. Shine • Now, we’ve performed the Shine step of 5S. • Look at Slide 4 of your handout… • Once again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

38. Time Remaining to Complete Job

39. Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need? How did it go? Did you encounter difficulties? Was anything easier than before?

40. Standardize • Now, we’ve performed the Standardize step of 5S. • Look at Slide 5 of your handout… • Once again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

41. Time Remaining to Complete Job

42. Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need? How did it go? Did you encounter difficulties? Was anything easier than before?

43. Sustain • Our organization did not put controls into place to sustain our efforts. • There is a problem with our records! Two numbers are missing on slide 6. Can you find them?

44. Time Remaining to Complete Job

45. Sustain • On slide 7 you can see how easy problems are to spot when you sustain your 5S efforts. • Now, can you find the missing numbers?

46. Moving Forward • How can you apply what you learned during this session to your CI Project? • Can you think of a way to apply these concepts in your own lives away from your CI project?

47. Process Mapping

48. Process Mapping • Visual documentation of processes and decision points • Determine bottlenecks • Identity waste Decision Point Process Step

49. Process Mapping – Joey’s Take pizza order Complete order form Prep toppings Roll out dough Make pizza Bake pizza Delivery? Build pizza box Deliver pizza yes no Serve pizza

50. Pizza Making Activity Map out how to make a pizza