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Organisational and Collaboration i ssues in supporting researchers

Explore challenges in supporting researchers using NREN services, highlighting issues of poor planning and stakeholder engagement. Learn how to address assumptions, enhance understanding, and improve communication for successful projects.

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Organisational and Collaboration i ssues in supporting researchers

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  1. Organisationaland Collaboration issues in supporting researchers • Why are we doing this ? • Supporting/encouraging projects and researchers using NREN services • Engagement leading to mutual understanding • What are some of the general issues we’ve experienced over the years that hinder progress • Often due to: • poor understanding and making assumptions (implicit/explicit) • poor planning • poor engagement with internal and external stakeholders

  2. Sources of difficulty and approaches to take ? • Researchers using NREN services • awareness of what is available • are these understood correctly ? • NRENs understanding research/project requirements • communicating requirements to colleagues, acting as internal advocate where necessary • dealing with "off portfolio" or unusual requests • Address these through early stage informal / exploratory discussions • Identifying and resolving assumptions • Iterate to reach better mutual understanding • Clarity • What are projects seeking ? • Roles and responsibilities • Questions to ask: • technical, workflow, financial, policy… • Being serious, objective, realistic… • Feasibility – scope, scale.. • Affordability – is there a budget to support the requirements ?

  3. Within organisations hosting researchers • Relationships with key internal stakeholders, partners & service providers • Management & policy approval • Infrastructure & other services • Will the researcher/project communicate and engage with them ? • Do they understand the project or activity and its requirements/implications ? • Critical to Success • frustration and failure where this doesn’t happen effectively • General organisational issue • How does it engage with and understand its own research communities ? • Whose role is this ? • Implications for strategic resource and requirements planning

  4. Cross-organisation issues • Project communication & co-ordination • with project partners/collaborators • with service/resource providers - NRENs plus & stakeholders (funders…) • NREN communication & co-ordination • between NRENs & other service/resource providers • with project partners • Third parties –e.g funders or national / international bodies • managing expectations • feedback on approach • What helps: • Clear remit • Clear roles and responsibilities • Clear terms of engagement

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