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Cheyenne Pc repair. Adam Marquez. Employees. Joyce Ruthers CEO Frank Timberline CIO Adam Marquez PC Tech Joe Eberhardt PC Tech. Microsoft dynamics. Our choice for customer relations is Microsoft Dynamics CRM. Two primary uses. Technical Support. Customer Relations. Users of crm.
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Cheyenne Pc repair Adam Marquez
Employees • Joyce Ruthers CEO • Frank Timberline CIO • Adam Marquez PC Tech • Joe Eberhardt PC Tech
Microsoft dynamics Our choice for customer relations is Microsoft Dynamics CRM
Two primary uses • Technical Support • Customer Relations
Users of crm • PC Techs • Adam Marquez • Joe Eberhardt
What does porter’s model say? • In the PC Repair business all five of Porter’s forces are in play against us. • The bargaining power of our suppliers will be high as we will not have the ability to purchase in bulk and so have vendors compete on price. • Customers too will have high bargaining power because they can choose to postpone repair or instead purchase new. • Entry into this market is easy, skill and will. • Substitute products such as the family PC guy or big box retailers are high.
Features to be used and why • Total customer information for technical support. • Customer info on the go. • Store accumulated knowledge for future use. • Accounts • Mobility • Knowledge
First year challenges • In the first year we anticipate getting known in the community will be difficult but essential effort. • Initial funding will also be a first year issue.
What will it cost? • For three years of Software Assurance the cost is $1,236. • Training is free and Microsoft CRM runs as a web client it will run on PC already in the budget.
