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Communicating for Results! Don’t be right. Get it right.

Communicating for Results! Don’t be right. Get it right. Reaction vs. Strategy. Reaction vs. Strategy. Reaction — Unconscious , habitual approach to interacting with others

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Communicating for Results! Don’t be right. Get it right.

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  1. Communicating for Results! Don’t be right. Get it right.

  2. Reaction vs. Strategy

  3. Reaction vs. Strategy • Reaction — Unconscious, habitual approach to interacting with others • Strategy — Consciously chosen approach that fits the situation, individual, personal history or organizational culture most appropriately Conflict is Inevitable Combat is Optional

  4. Power Points of Behavior • If I understand me better than you understand you, then I can guide the communications between us. • If I understand me and you better than you understand yourself, then I can predict and guide how you will respond.

  5. The Platinum Rule

  6. The Four Communication Styles Driver (D-Dominance) Expressive (I-Influencing) Amiable (S-Steadiness) Analytical (C-Conscientious)

  7. Driver Tendencies

  8. Expressive Tendencies

  9. Amiable Tendencies

  10. Analytical Tendencies

  11. Style Summary FACTS & RESULTS Analytical System and Process Logic Driven Non-emotional Analysis Driver Control Impatience Results Driven Decisive SLOW / PATIENT FAST / IMPATIENT ^ ^ Amiable No Conflict Relationship Driven Consistency Loyalty Expressive Recognition Communication Non-detailed Emotion Driven PEOPLE & EMOTIONS

  12. How To Communicate with a Driver

  13. How To Communicate with an Expressive

  14. How To Communicate with an Amiable

  15. How To Communicate with an Analytical

  16. Communication Strategies • The best way to communicate with me is to….. • I’m most productive when….. • The work tasks I like to do most are…. • The work tasks I like to do least are….. • The best way to give me feedback is to….

  17. Clarifying Questions • What is your goal? • What is the ideal solution/outcome for you? • What problem are we trying to solve? • What are you primarily concerned about? • What am I not understanding? • You mentioned _________. Would you mind telling more about that? • Can I ask you to look at that from a different angle?

  18. What behaviors do I want to: Start Stop Continue

  19. Anne Pritchard Grady(512) 821-1111anne@acclivityperformance.comwww.acclivityperformance.com

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