2010 Results

1. 2010 Results

2. Today’s Agenda Results Summary 2010 CQS Strengths and Opportunities CQS Benchmarks Demographics Next Steps

4. Survey Participation Higher is better  Note: Survey administered 11 times since 2000.

5. Key Findings Highest participation level ever with 239 completed surveys. Sixty-seven percent of employees were satisfied or very satisfied in 2010 as compared to 62% in 2009 and 56% in 2008. The highest satisfaction rate was 77% in 2003. All but 9 items improved over 2009. All 9 lower results within .08 yr to yr. All but 1 item scored higher than 2008 levels .

6. New Items in this Year’s Survey • Faculty and staff demonstrate ethical behavior in decisions, actions and stakeholder interactions. • Goddard Library provides appropriate services and resources to support teaching and learning. • Learning is enhanced by the technology and media support provided in my class and/or meeting room(s). • Senior leaders foster and model an ethical work environment. • The Duplicating Center processes and completes my requests in an efficient manner. • The training and resources (D2L, in-services, one-on-one training, etc.) provided by Educational Technology have proved beneficial  to me in my work. • Work area copiers are maintained properly so I am able to complete my local tasks on time and provide professional results.

8. Strengths: 5 Highest Rated Items • The Duplicating Center processes and completes my requests in an efficient manner. 4.24* • Goddard Library provides appropriate services and resources to support teaching and learning. 4.03* • On the whole, campus facilities and grounds are well maintained. 4.00 • Work area copiers are maintained properly so I am able to complete my local tasks on time and provide professional results.3.96* • RCTC Help Desk Services (Technology Support Center) effectively resolves my technology problem(s). 3.93 Note: * 3 out of 5 of the highest rated items were new this year.

9. Strengths: Items with Improvement >0.2

10. Ways to Build on Strengths... Provide positive feedback to the campus. Use high performing areas as models for other departments. Incorporate strengths into your recruiting/marketing messages. Communicate results. Celebrate.

11. Opportunities: 5 Lowest Rated Items • There are effective lines of communication between departments at the college. 2.68 • Processes for selecting, orienting, training, empowering and recognizing personnel are carefully planned. 2.72 • Employees are rewarded for outstanding job performance. 2.72 • Faculty and Staff morale at RCTC is positive. 2.77 • Employee suggestions are used to improve our institution. 2.89 Note: All items listed have been the lowest rated items for the past 4 years or longer.

12. 2010 Lowest 5: There are effective lines of communication between departments at the college. Scores: Total: 2.69 Between 5 and 15 Years: 2.50

13. 2010 Lowest 5: Processes for selecting, orienting, training, empowering and recognizing personnel are carefully planned. Scores: Total: 2.76 Between 5 and 15 Years: 2.52

14. 2010 Lowest 5: Employees are rewarded for outstanding job performance. Scores: Total: 2.76 Between 5 and 15 Years: 2.48

15. 2010 Lowest 5: Employee suggestions are used to improve our institution Scores: Total: 2.91 Support Staff: 2.60

16. 2010 Lowest 5: Faculty and staff morale at RCTC is positive. Scores: Total: 2.75 Support Staff: 2.37

17. Ways to Improve . . . Go deeper by conducting focus groups. Prioritize what has most impact. Develop action steps. Act. Periodically check progress. Celebrate improvement. Enhance communications to Stakeholders

19. CQS Benchmarks Summary • New benchmark for 2010: Technology Support. Includes 8 mostly new items. • Nine of the benchmarks measured in the survey improved from 2009 scores. • One of the benchmarks decreased from 2009 scores: • Employee Training and Recognition 3.00 down 0.03

20. CQS Benchmarks Strengths • Highest rated benchmarks were: • Technology Support 3.85 • Customer Focus 3.77 • Quality Assurance 3.51 • Benchmarks showing the most improvement were: • Customer Focus 3.77 up 0.19 • Strategic Quality Planning 3.40 up 0.13 • Innovation 3.27 up 0.11 • Quality and Productivity Improvement 3.28 up 0.11

21. CQS Benchmark Overview

22. Customer Focus Benchmark * Note: * 5 new items

23. Customer Focus Benchmark Breakdown

24. Employee Empowerment and Teamwork Benchmark * Note: * 1 new item

25. Employee Empowerment and Teamwork Benchmark Breakdown

26. Employee Training and Recognition Benchmark

27. Employee Training and Recognition Benchmark

28. Measurement and Analysis Benchmark

29. Measurement and Analysis Benchmark Breakdown

30. Quality Assurance Benchmark

31. Quality Assurance Benchmark Breakdown

32. Quality and Productivity Improvement Benchmark

33. Quality and Productivity Improvement Benchmark Breakdown

34. Strategic Quality Planning Benchmark

35. Strategic Quality Planning Benchmark Breakdown

36. Top Management Leadership and Support Benchmark * Note: * 1 new item

37. Top Management Leadership and Support Benchmark Breakdown

38. Workforce Engagement Benchmark

39. Workforce Engagement Benchmark Breakdown

40. Workforce Innovation Benchmark

41. Workforce Innovation Benchmark Breakdown

42. Technology Support Benchmark Breakdown Overall benchmark score: 3.85 - 2010 First Year

44. 2010:Which of the following best describes your position at RCTC?

45. 2010: Which best describes your employment status?

46. 2010: I have worked at RCTC for:

48. I have worked at RCTC for:

49. 2010: Overall Satisfaction with Employment

50. Overall Satisfaction with Employment