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EWU Telephone Systems Upgrade

EWU Telephone Systems Upgrade. What This Project Does For You…. Upgrade Goals. Upgrade All Outdated Hardware Manufacturer Discontinued Equipment Will Not Support New Features Upgrade Outdated Voice Mail Systems Manufacturer Discontinued Equipment Will Not Support New Features

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EWU Telephone Systems Upgrade

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  1. EWU Telephone Systems Upgrade What This Project Does For You… EWU Telecommunications (http://telecom.ewu.edu)

  2. Upgrade Goals • Upgrade All Outdated Hardware • Manufacturer Discontinued Equipment • Will Not Support New Features • Upgrade Outdated Voice Mail Systems • Manufacturer Discontinued Equipment • Will Not Support New Features • Upgrade Outdated Power Equipment • Upgrade Call Center Software • Improves Reporting • Allows More Departmental Customization • Add New Requested Features • Caller ID (Internal and External) • Speaker Phone (Not On Basic Model) • Call Forwarding to Local Numbers • Supports Application Integration (Feature button) • More Flexibility for Music On Hold EWU Telecommunications (http://telecom.ewu.edu)

  3. Long Term Goals • Unified Messaging • Treat Voicemail Like e-mail • Common Platform for Voice/Electronic Mail • Presence • Soft Clients • Road Warriors • Add to Laptops • Applications Integration • Communications Enabled Business Processes • Using Telephone Systems for Critical Communications • Voicemail Broadcasts • Using IP Phones As an Intercom • Broadcasting to Digital Displays • Conference Phones • Meet-Me • Ad Hoc • Wireless Handsets • Using University Wireless Network • Using Dual-Mode Nokia Phones • Requires Security Review EWU Telecommunications (http://telecom.ewu.edu)

  4. Before Old Call Processors Newer Call Processors Existing Voicemail Systems Copper Cable Plant Telephone Technician Stations EWU Telecommunications (http://telecom.ewu.edu)

  5. After • Uses the University Data Network to Transport Voice • Primary and Backup Call Managers • Primary Voicemail system • Primary E-911 Reporting Systems • Primary Call Center Server • HP Servers with Hardened Microsoft Operating System • Backup Systems Located In School of Computing and Engineering Sciences Bldg. Media Converter Call Manager Servers Emergency Responder IP Call Center Voicemail EWU Telecommunications (http://telecom.ewu.edu)

  6. Status • All Systems Installed • All systems installed and tested • Pilot Project Underway • Campus Wide Deployment Schedule in Development • Conversion of Primary Telephone Lines Complete • Failover Tested and In Service • Campus-Wide Voicemail Upgrade In Process • Can Not Forward From Old to New Voicemail Systems • Information Campaign Required • Buildings in the Queue for the Summer • Sutton Hall (Phones & IPCC) • JFK – All Floors • Showalter Hall EWU Telecommunications (http://telecom.ewu.edu)

  7. What To Expect When We Arrive • Pre-Installation Survey • Telecom will survey to determine what type of phones and where • Survey will discuss upgrades as necessary • Qwest student helpers will place and “TAPS” phones • Phones will be placed on desktops, and connected to the data network. • Phones will be registered to the Call Manager • Training will be provided • Probably two separate “hands-on” training sessions. • Lasts roughly 90 minutes, with play time. • Phones will be converted to the new system with the completion of training. EWU Telecommunications (http://telecom.ewu.edu)

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