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PM- Sets up 2 nd Conference Call- if needed

Project Approved By Ops VP. Use consistent form, most need training, Need to define time frame. PM: send complete order to switching. USHA Account and Clarify Ticket- By Div. Install and start test- case sent to BSC to close and update billing. PART Entered. Constr. Signs off.

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PM- Sets up 2 nd Conference Call- if needed

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  1. Project Approved By Ops VP Use consistent form, most need training, Need to define time frame PM: send complete order to switching USHA Account and Clarify Ticket- By Div Install and start test- case sent to BSC to close and update billing PART Entered Constr. Signs off PM Signs off Cut PM- Sets up 2nd Conference Call- if needed PM- Sets up initial conference call <---3 Day Max----> <---3 Day Max----> Division Sends Matrix Call Flow <---Build 10 day avg----> 5 Days 24hr 24hr 24hr 24hr 24hr  5 Days  QC: Telephony Include: -Customer -Vendor -Div -DS -Telephony - PM SO rasied by BSC-Update ticket PM: Soft Order T1(if necessary) DS Completes Provisioning Clarify Case PM -> DS Division to supply ONU Info PM- has all needed info- send case to DSInstalls DS to send email notification: (include case #, notes) to -PON tech -PM -BSC Must Include: -Soft date for install -Service type +# IPs -Calendar entry for install -Include Hubsite/ PON assigns/ T1 Slots…etc All provisioning Complete ready for install • Other: • - No Installs scheduled on Friday after 12pm • Escalations to be sent from GM • Please Notify your PART PM if you update PART!!!! • Data Support WILL NOT do ANY portion of install w/o SO *PM: Project manager **DS: Data Support ***BSC: Business Sales Coord.

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